Kelsei Rossman
Portage,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Food Runner
Texas Corners Brewing Company
Portage , MI
2024.06 - Current
- Delivered food to guests in a timely manner while following safety protocols.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained a clean and organized work area throughout shift operations.
- Organized food orders and ensured accuracy of items served to customers.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Provided assistance with clearing plates from tables after meals were completed.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Greeted and welcomed customers as they arrived at the restaurant.
- Followed proper sanitation guidelines when handling food products.
Cashier
The Children's Place
Portage , MI
2023.06 - 2023.09
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Pizza Maker
Lil Caesars
Schoolcraft , MI
2023.06 - 2023.09
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
- Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Monitored quality of all products served to customers.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Prepared dough and sauce for pizzas according to recipes.
- Organized storage areas for unused ingredients or supplies.
- Stocked shelves with necessary ingredients for making pizzas.
- Ensured compliance with health and safety regulations in the kitchen area.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Inspected workstations for cleanliness before beginning shift.
- Rotated stock items so that oldest product was used first.
- Measured ingredients accurately using measuring cups or scales.
Sandwich Artist
Round Bread Sandwich Company
Portage , MI
2020.10 - 2022.02
- Ensured all menu items were prepared in accordance with health and safety standards.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Monitored temperature of freezers and coolers throughout shift.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Assisted team members during peak hours when necessary.
- Organized inventory for efficient restocking of products.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Verified that prepared food met quality standards prior to serving it to customers.
- Delivered superior customer service focused on quality and meeting customer needs.
Education
High School Diploma -
Schoolcraft High School
Schoolcraft, MI2023-05
Skills
- Food Delivery
- Safe Food Handling
- Menu Memorization
- Table Bussing
- Server Support
- Order Verification
Affiliations
- Baton twirler (2012-2023)
- Varsity soccer (2020-2023)
- Theatre (2016-2023
- Band (2019-2023)
References
References available upon request.
Timeline
Food Runner
Texas Corners Brewing Company
2024.06 - Current
Cashier
The Children's Place
2023.06 - 2023.09
Pizza Maker
Lil Caesars
2023.06 - 2023.09
Sandwich Artist
Round Bread Sandwich Company
2020.10 - 2022.02
High School Diploma -
Schoolcraft High School
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