Kelsei Rossman
Portage,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Food Runner
Texas Corners Brewing Company
Portage, MI
06.2024 - Current
- Delivered food to guests in a timely manner while following safety protocols.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained a clean and organized work area throughout shift operations.
- Organized food orders and ensured accuracy of items served to customers.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Provided assistance with clearing plates from tables after meals were completed.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Greeted and welcomed customers as they arrived at the restaurant.
- Followed proper sanitation guidelines when handling food products.
Cashier
The Children's Place
Portage, MI
06.2023 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Pizza Maker
Lil Caesars
Schoolcraft, MI
06.2023 - 09.2023
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
- Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Monitored quality of all products served to customers.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Prepared dough and sauce for pizzas according to recipes.
- Organized storage areas for unused ingredients or supplies.
- Stocked shelves with necessary ingredients for making pizzas.
- Ensured compliance with health and safety regulations in the kitchen area.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Inspected workstations for cleanliness before beginning shift.
- Rotated stock items so that oldest product was used first.
- Measured ingredients accurately using measuring cups or scales.
Sandwich Artist
Round Bread Sandwich Company
Portage, MI
10.2020 - 02.2022
- Ensured all menu items were prepared in accordance with health and safety standards.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Monitored temperature of freezers and coolers throughout shift.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Assisted team members during peak hours when necessary.
- Organized inventory for efficient restocking of products.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Verified that prepared food met quality standards prior to serving it to customers.
- Delivered superior customer service focused on quality and meeting customer needs.
Education
High School Diploma -
Schoolcraft High School
Schoolcraft, MI05-2023
Skills
- Food Delivery
- Safe Food Handling
- Menu Memorization
- Table Bussing
- Server Support
- Order Verification
Affiliations
- Baton twirler (2012-2023)
- Varsity soccer (2020-2023)
- Theatre (2016-2023
- Band (2019-2023)
References
References available upon request.
Timeline
Food Runner
Texas Corners Brewing Company
06.2024 - Current
Cashier
The Children's Place
06.2023 - 09.2023
Pizza Maker
Lil Caesars
06.2023 - 09.2023
Sandwich Artist
Round Bread Sandwich Company
10.2020 - 02.2022
High School Diploma -
Schoolcraft High School
Similar Profiles
Bailey CollinsBailey Collins
Server at Old Texas Brewing CompanyServer at Old Texas Brewing Company
Jake ParkerJake Parker
Server at Old Texas Brewing CompanyServer at Old Texas Brewing Company
Peyton EvertsPeyton Everts
Busser at Old Texas Brewing CompanyBusser at Old Texas Brewing Company