Kelsey Acevedo
Lacey
Summary
Conscientious Healthcare professional offering over 16 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Upbeat with excellent communication skills.
Overview
1
1
Certification
Work History
Psychiatric Youth Counselor
Child Study and Treatment Center
2025 - 2025
- Supervised youth in engaging environment to promote security and safety for all ages.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Monitored youth behavior and offered guidance and support for positive change.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
Senior Healthcare Supervisor
United States Army
2021 - 2025
- Supervised health and fitness program efforts for a Military Police team; ensured the physical and mental health of 42 personnel, increasing their medical response capabilities
- Coordinated with Soldier Readiness Processing to increase the unit’s medical readiness to 92% in support of a rapid response Homeland Defense mission
- Designed and implemented policies for safe and Holistic Health and Fitness (H2F) integration, improving base access to medical care
- Facilitated procedures for the synchronization of medical efforts; created shared understanding between personnel through written and verbal communication
- Implemented new medical logistics ordering and distribution procedures, allowing for better tracking of equipment and tools
Healthcare Operations Analyst
United States Army
2020 - 2021
- Analyzed, published, tracked, and responded to directives received from military medical executives; prepared and submitted reports and briefs to senior and executive leadership to assist with their decision making
- Ensured the validation of 13 instructor certification packets impacting the training of over 1,400 healthcare supervisor-level leaders, enabling continuing operations within military healthcare
- Assisted during team preparation for the Army Training and Doctrine Command (TRADOC) accreditation, resulting in a 96% overall score for the NCOA (supervisor-level training academy)
- Developed and executed engagement opportunities for informal feedback to leadership, reinforcing the Army’s People First initiative
Training Supervisor/Instructor, Advanced Leader Course
United States Army
2019 - 2020
- Provided expert tactical and technical knowledge while facilitating small group discussions as the subject matter expert on all aspects of medical training and instruction; mentored 2 students that became Distinguished Honor Graduates
- Conducted student counseling sessions to discuss academic progress, school standards, and professional growth and development; evaluated and composed student academic evaluation reports for submission to higher headquarters
- Served as a member of the COVID-19 response and prevention team; ensured the safety of all students and staff members, enabling 54 students to complete the NCOA program during the pandemic
- Volunteered and selected for several positions of increased responsibility, enabling the success of the Advanced Leadership Course mission
Course Coordinator, Military Medics
United States Army
2018 - 2019
- Served as the Coordinator for continuing education and training for medical personnel across the Army, Navy, Air Force, and Coast Guard; planned, coordinated, and conducted training events
- Revamped training curriculum to align with the latest advancements in medical tactical practices, ensuring that military personnel receive cutting-edge medical training to enhance their preparedness and response capabilities
- Coordinated a Medical Simulation Tour for the Hawaii Department of Education; enhanced community and recruiting relationships
Head Medical Assistant, Emergency Department (ED/ER)
United States Army
2016 - 2018
- Served as a shift lead in the Emergency Department containing 30 beds; oversaw daily department operations, providing healthcare for an average of 44K patients annually
- Supported 84 nurses and providers in the triage and treatment of patients; utilized sound judgment when making decisions in the absence of leadership while working the overnight shift in the department
- Prioritized patient care in the Emergency Department based on acuity levels, ensuring timely and efficient delivery of medical attention to diverse patient populations, while consistently adhering to established procedures
- Demonstrated ability to handle medical emergencies by delivering direct care in a timely and compassionate manner, while closely monitoring patient conditions, adjusting medications and treatment plans as necessary
- Managed patient care in adherence to infection control measures, including contact, droplet, and airborne isolation precautions, while conducting patient assessments and maintaining detailed records of patient progress and outcomes
- Sought out by superiors and junior employees as an invaluable resource for professional knowledge and sound judgement
Medical Assistant
United States Army
2009 - 2016
- Collaborated with healthcare providers to administer immunizations, start IVs, and perform blood draws during patient examinations and procedures, ensuring patients feel comfortable and well-informed through their visit
- Established strong patient rapport by providing empathetic care, explaining treatment plans, and addressing patient concerns
- Delivered patient-centered care by taking accurate vital signs, preparing examination rooms, and effectively documenting patient medical histories, symptoms, and treatment outcomes
- Fostered a compassionate and welcoming patient experience through excellent interpersonal and communication skills, creating a positive atmosphere that supports patient satisfaction and a cohesive healthcare team
Education
Doctor of Philosophy (PhD) - Psychology
California Southern University
01.2026
Master of Science - Forensic Psychology
Grand Canyon University
01-2022
Bachelor of Science - Investigative Forensics
University of Maryland Global Campus
01-2020
Skills
- Microsoft Office 365: Outlook, Word, Excel, PowerPoint
- Google Workspace: Gmail, Calendar, Contacts, Meet & Chat
- Google Drive: Docs, Sheets, Slides
- Intake control
- Patient-focused care
- Health screening coordination
- Check-in coordination
- Phlebotomy
- Emergency room procedures
- Medical terminology knowledge
- Immunization administration
- Compassionate caregiver
Certification
- CMA - Certified Medical Assistant (Interim)
- EMT - Emergency Medical Technician
- BLS- Basic Life Support
- NCI- Nonviolent Crisis Intervention
Timeline
Psychiatric Youth Counselor
Child Study and Treatment Center
2025 - 2025
Senior Healthcare Supervisor
United States Army
2021 - 2025
Healthcare Operations Analyst
United States Army
2020 - 2021
Training Supervisor/Instructor, Advanced Leader Course
United States Army
2019 - 2020
Course Coordinator, Military Medics
United States Army
2018 - 2019
Head Medical Assistant, Emergency Department (ED/ER)
United States Army
2016 - 2018
Medical Assistant
United States Army
2009 - 2016
Doctor of Philosophy (PhD) - Psychology
California Southern University
Master of Science - Forensic Psychology
Grand Canyon University
Bachelor of Science - Investigative Forensics
University of Maryland Global Campus