Kelsey Acosta
Perth Amboy,NJ
Summary
Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
9
9
years of professional experience
Work History
Store Manager
Mystic Pools
Old Bridge, NJ
04.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delegated work to staff, setting priorities and goals.
Inventory Coordinator
Individualized Shirts
Perth Amboy, NJ
09.2021 - 04.2024
- Oversee and coordinate shipments going in and out of the company, while guaranteeing efficient processing of all orders.
- Process orders, service requests while applying relevant information to customer accounts.
- Participate and facilitate team meetings, offering insight regarding ways to improve inventory control.
- Facilitate physical fabric inventory annually, as per company's request.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Organized shipments for delivery to customers in a timely manner.
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Communicated regularly with suppliers regarding product availability or quality issues.
- Coordinated pick-up and delivery of express mail services.
- Provided first-level customer service and technical support for escalated issues.
Office Administrator
R.A.S Logistics
Perth Amboy, NJ
09.2020 - 09.2021
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Processed orders for pickup and delivery of goods according to customer requirements.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Prepared documents such as invoices, manifests, safety reports.
- Performed administrative duties such as filing paperwork and preparing reports on performance Interfaced with vendors to arrange necessary supplies for fleet maintenance.
- Conducted regular inspections of vehicles for safety compliance before dispatching them out on trips.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Responded to customer messages in regards to delivery issues.
- Managed the daily operations of monitors and ensured proper functioning.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Developed and implemented escalations process to ensure customer satisfaction.
- Monitored customer service team performance, providing guidance on how to handle difficult situations.
Key Holder
Leslie’s Poolmart
Edison, NJ
05.2017 - 09.2020
- Maintained efficient control over the entire process of procuring, stocking, labeling, showcasing, and monitoring inventory for various retail goods.
- Conducted onboarding orientation and mentoring activities for recently recruited team members, as per leadership expectation.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Developed schedules for associates based on needs of the business.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
Receptionist
Dr. Mendez
Edison
11.2017 - 04.2018
- Handled all incoming and outgoing calls, while greeting and signing in patients.
- Developed excellent communication skills and customer service abilities to create strong relationships with patients and colleagues
- Performed various administrative and clerical tasks upon request.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Housekeeper/Maid
Merry Maids
08.2015 - 06.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Education
High School Diploma -
Perth Amboy Adult School
Perth Amboy, NJ06-2012
Skills
- Proficient in Microsoft Office
- Social Media Engagement
- Database Administration
- Collaborative Team Member
- Effective Leadership
- Proficient Organizational Skills
- Effective Time Management
- Service Excellence
- Inventory Management
- Project Oversight
- Effective Communication
- Effective Problem Resolution
- Project Management
- Employee Training
- POS Systems
- Promotional planning
- Customer Service Management
- Team Development
- Supply Ordering
- Operations Management
- Retail Inventory Management
- Shift Scheduling
- Training and mentoring
- Strategic thinker
- Database Management
- Store Opening and Closing
- Client Retention Strategies
- Time Management
- Problem-solving abilities
- Conflict Management
- Data Entry
- Customer Service
- Customer Call Handling
References
References available upon request.
Timeline
Store Manager
Mystic Pools
04.2024 - Current
Inventory Coordinator
Individualized Shirts
09.2021 - 04.2024
Office Administrator
R.A.S Logistics
09.2020 - 09.2021
Receptionist
Dr. Mendez
11.2017 - 04.2018
Key Holder
Leslie’s Poolmart
05.2017 - 09.2020
Housekeeper/Maid
Merry Maids
08.2015 - 06.2016
High School Diploma -
Perth Amboy Adult School
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