KELLIE NELSON
Murfreesboro,TN
Summary
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care, and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, punctual, and results-driven with focus on meeting evolving needs of healthcare patients.
Overview
10
10
years of professional experience
Work History
Registered Dental Assistant
Periodontics Of Middle Tennessee
01.2024 - Current
- Perform general chair-side duties for general dentistry including, but not limited to: sanitizing dental tools and equipment, cleaning treatment rooms, and restocking supplies to prep for next patient in order to maintain health, and safety practices.
- Document patient dental health information, medical history, and vital signs for future reference.
- Sanitize trays, instruments, and surfaces for clean dental office setting and patient safety.
- Update patient records during each appointment to ensure accurate documentation.
- Assistant in front desk duties, including but not limited to: greeting patients, scheduling appointments, and handling phone calls on switchboard phones.
- Actively listen to patient concerns, and assist in finding a resolution.
Registered Dental Assistant
Smiles From the Hart Orthodontist
04.2022 - 01.2024
- Explained treatment procedures and instructed patients on home care guidelines.
- Verified patient insurance eligibility and benefits.
- Assisted in periodontal surgeries including, but not limited to: bone grafts, tissue graft scaling, and root planning.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
Registered Dental Assistant
Snodgrass-King Dental Associates
06.2020 - 04.2022
- Maintained both physical and digital records using multiple computer software systems such-as DentiCon.
- Set patient preferences for scheduled appointments.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Davis Dental
03.2019 - 06.2020
- Data entry skills, experience in maintaining a variety of dental records, oversee inventory, schedule appointments, and use of office equipment. Familiar with dental software systems including Eaglesoft and Dolphin Imaging, strong organizational skills, ability to follow a daily schedule – 1 year 3 months.
- Registered Dental Assistant, assisted several dentists in general dentistry procedures, orthodontics, certification coronal polishing, periodontics
Childcare Teacher
Imagination Childcare
03.2018 - 06.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
Distribution Driver
Wallenius Wilhelmsen Solutions
11.2017 - 03.2018
- Transported new vehicles to locations for storage, retrieve vehicles and inspect and prep for transportation.
- Reported any accidents or incidents immediately to supervisors in accordance with established protocols.
- Collaborated with dispatchers to ensure smooth coordination of daily assignments and schedules.
- Navigated complex roadways using GPS technology, ensuring on-time deliveries without delay or error.
- Implemented cost-saving measures such as consolidating loads whenever possible to reduce overall transportation expenses.
- Developed strong customer relationships through timely deliveries and professional communication.
- Demonstrated professionalism in all interactions with customers, vendors, coworkers while representing the company brand positively.
Salesperson
Tractor Supply Company
05.2015 - 11.2017
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
No Degree - Criminal Justice
Motlow State Community College
Smyrna, TN01-2019
Diploma -
Riverdale High School
Murfreesboro, TN05-2017
Skills
- Appointment scheduling for multiple systems
- Operating switchboard phones
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication/interaction
- Insurance verification
- Patient confidentiality maintenance
- Electronic health records management
Timeline
Registered Dental Assistant
Periodontics Of Middle Tennessee
01.2024 - Current
Registered Dental Assistant
Smiles From the Hart Orthodontist
04.2022 - 01.2024
Registered Dental Assistant
Snodgrass-King Dental Associates
06.2020 - 04.2022
Davis Dental
03.2019 - 06.2020
Childcare Teacher
Imagination Childcare
03.2018 - 06.2020
Distribution Driver
Wallenius Wilhelmsen Solutions
11.2017 - 03.2018
Salesperson
Tractor Supply Company
05.2015 - 11.2017
No Degree - Criminal Justice
Motlow State Community College
Diploma -
Riverdale High School
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