Kelsey Alexander
Springfield,IL
Summary
Customer service representative with extensive experience in enhancing customer satisfaction and building strong client relationships. Demonstrated ability to communicate effectively and collaborate within teams to achieve organizational goals. Recognized for exceptional organizational skills and adaptability in diverse customer interactions. Seeking a role that values dedication and hard work.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Insurance King Agency
Springfield, IL
07.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Managed customer accounts and updated policy information efficiently.
- Resolved customer complaints by offering effective solutions promptly.
- Developed strong relationships with clients by providing exceptional customer service.
Front Office Receptionist
Total Essence Beauty Salon
02.2023 - 07.2024
- Managed multi-line phone system and greeted visitors with professionalism.
- Scheduled appointments while maintaining organized office environment.
- Handled confidential information with discretion and meticulous attention to detail.
- Collaborated with team members to ensure operational efficiency and customer satisfaction.
- Maintained clean reception area to promote positive, professional environment for clients.
Customer Care Representative
Bank Of Springfield
01.2020 - 12.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Walmart
06.2018 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Summer Intern Office Assistant
Illinios Dept of Agriculture
05.2018 - 08.2018
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Managed office calendar and scheduled meetings, ensuring efficient coordination and organization.
- Assisted with administrative tasks such as data entry and filing documents.
Team Lead
SkyZone Trampoline Park
02.2017 - 01.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Some College (No Degree) - Agricultural Business
Tennessee State University
Nashville, TNHigh School Diploma -
Springfield Southeast High School
Springfield, IL06.2018
Some College (No Degree) - Agricultural Business And Management
Lincoln Land Community College
Springfield, ILSkills
- Adaptable problem-solving
- Effective conflict resolution
- Versatile task management
- Analytical problem-solving
- Excel proficiency
- Data accuracy management
- Adaptability
- Customer service expertise
- Critical thinking
- Effective listening
- Excel proficiency
- Effective team collaboration
Timeline
Customer Service Representative
Insurance King Agency
07.2024 - Current
Front Office Receptionist
Total Essence Beauty Salon
02.2023 - 07.2024
Customer Care Representative
Bank Of Springfield
01.2020 - 12.2022
Customer Service Associate
Walmart
06.2018 - 12.2019
Summer Intern Office Assistant
Illinios Dept of Agriculture
05.2018 - 08.2018
Team Lead
SkyZone Trampoline Park
02.2017 - 01.2018
Some College (No Degree) - Agricultural Business
Tennessee State University
High School Diploma -
Springfield Southeast High School
Some College (No Degree) - Agricultural Business And Management
Lincoln Land Community College
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