Kelsey Alford
Theodore,AL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Grelot Dental Group
Mobile, AL
07.2024 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Collected payments from patients in accordance with established policies and procedures.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Leasing Manager
Foshee Residential
Mobile, AL
08.2023 - 07.2024
- Conducted market research to identify potential tenants and rental rates.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Assisted in the preparation of marketing materials for vacant units.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Performed regular site visits to check on conditions of the premises.
Service Coordinator
Smith Electic
Mobile, AL
10.2021 - 08.2023
- Coordinated service schedules and appointments with clients.
- Maintained accurate records of services provided for each client.
- Created detailed reports on quality assurance metrics related to service delivery.
- Reviewed invoices for accuracy prior to submission for payment processing.
Leasing Consultant
Maxis Properties LLC
Mobile, AL
01.2017 - 10.2021
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided excellent customer service to all tenants throughout their tenancy period.
Education
High School Diploma -
Murphy High School
Mobile, AL05-2009
Some College (No Degree) -
Coastal Community College
Bay Minette, ALSkills
- Electronic Dental Record (EDR)
- Knowledge of dental terminology
- Administrative Support
- Phone and Email Etiquette
- HIPAA Compliance
- Dental staff support
- Data Entry
- Patient Scheduling
- Insurance Verification
- Billing Procedures
- Patient Relations
- Payment Processing
- Issue Resolution
- Insurance Billing
- Dental Terminology
- Invoice Generation
Timeline
Dental Receptionist
Grelot Dental Group
07.2024 - Current
Leasing Manager
Foshee Residential
08.2023 - 07.2024
Service Coordinator
Smith Electic
10.2021 - 08.2023
Leasing Consultant
Maxis Properties LLC
01.2017 - 10.2021
High School Diploma -
Murphy High School
Some College (No Degree) -
Coastal Community College
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