Kelsey Allen
Bourbonnais,IL
Summary
Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Skilled in customer service and team leadership, achieving notable improvements in customer retention and employee relations.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Old Navy, Gap
08.2023 - Current
- Motivated, trained, and coached employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Created displays to make store experience easy and pleasant for our customers.
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2016 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Focused on creating a welcome and inviting environment for customers.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
No Degree - Communications
Olivet Nazarene University
Bourbonnais, ILHigh School Diploma -
Bradley Bourbonnais Community High School
Bourbonnais, IL05.2014
Skills
- Customer Service
- Customer Retention
- Staff Management
- Operations Management
- Customer Service
- Team Leadership
Timeline
Assistant General Manager
Old Navy, Gap
08.2023 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2016 - 08.2023
No Degree - Communications
Olivet Nazarene University
High School Diploma -
Bradley Bourbonnais Community High School
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