Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Kelsey Allen

Grosse Tete,LA

Summary

Dynamic and reliable professional with a proven track record at many jobs, adept at managing high customer volumes and enhancing guest experiences. Skilled in payment processing and inventory management, with a strong emphasis on customer service expertise and teamwork. Demonstrated ability to train new hires, significantly improving team performance and operational efficiency.

Overview

11
11
years of professional experience

Work History

Bartender

Oharas Irish Pub
05.2024 - 01.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

Twin Peaks
11.2023 - 04.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server

Walk On's Sports Bistreaux
03.2022 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Walk On's Sports Bistreaux
08.2020 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Administration Assistant

Total Group Services
02.2015 - 08.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.

Electricians Apprentice

Total Group Services
10.2013 - 02.2015
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Terminated wiring and connected circuits with correct techniques.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Repaired systems, replaced malfunctioning parts, and supported electrical installations.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Instructed customers on proper use and safety of electrical systems and equipment.
  • Fabricated custom and replacement parts according to specifications, using hand tools.
  • Studied building schematics to determine location of wiring and equipment.
  • Managed business report generation, recordkeeping and supply ordering.

Education

G.E.D. - Some College - Psychology

Youth Challenge Program
Minden, LA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Handling difficult customers
  • Payment processing
  • Cash register operation
  • Hospitality service expertise
  • Suggestive selling
  • New hire training
  • Inventory
  • Sales expertise

Timeline

Bartender

Oharas Irish Pub
05.2024 - 01.2025

Bartender

Twin Peaks
11.2023 - 04.2024

Server

Walk On's Sports Bistreaux
03.2022 - 11.2023

Server

Walk On's Sports Bistreaux
08.2020 - 03.2022

Administration Assistant

Total Group Services
02.2015 - 08.2016

Electricians Apprentice

Total Group Services
10.2013 - 02.2015

G.E.D. - Some College - Psychology

Youth Challenge Program

Similar Profiles

  • Teddy Eubanks

    Teddy EubanksTeddy Eubanks

    Server at The Pub Irish PubServer at The Pub Irish Pub

    View Profile
  • MIA MACCHIOROLA

    MIA MACCHIOROLAMIA MACCHIOROLA

    Hostesss/Bar Waiter at Culhane's Irish PubHostesss/Bar Waiter at Culhane's Irish Pub

    View Profile
  • Austin James Jaruzel

    Austin James JaruzelAustin James Jaruzel

    Bar Manager/Shift Supervisor at Patrick Douds Irish PubBar Manager/Shift Supervisor at Patrick Douds Irish Pub

    View Profile
Kelsey Allen