Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Allen

Kihei,HI

Summary

Adept at leading teams and enhancing customer satisfaction, my tenure at Harbor House showcased my ability to train staff, manage inventory, and resolve complaints with a positive attitude and effective communication. I am skilled in espresso machine operation, POS systems and cash handling. The Riverside gave me experience with managing reservations, waitlists, taking to-go orders and running food in high pressure situations. I naturally and warmly greet and seat guests promptly to maintain workflows. I am highly organized and committed to creating a welcoming atmosphere for guests and co-workers alike.

Overview

3
3
years of professional experience

Work History

Shift Leader

Starbucks
11.2024 - Current
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Manager

Harbor House
03.2023 - 09.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Managed inventory and ordered supplies to keep location well stocked and orderly.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues; offered thoughtful solutions to maintain customer satisfaction.
  • Assisted in creating specialty menu items.
  • Trained new employees in various departments (luxury retail, ice cream/fudge, coffee) and delegated daily tasks and responsibilities.
  • Managed 40+ employees, ages 14-22.
  • Prepared specialty drinks with appropriate machinery such as cappuccinos, lattes, affogatos, floats, chai teas and more when short handed.

Hostess/Busser

Riverside Inn
05.2022 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Reset and cleaned tables quickly to prepare for new customers
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.

Education

High School Diploma -

Leland High School
Leland, MI
05.2024

Skills

  • Positive Attitude
  • Communication
  • Leadership
  • Problem-Solving
  • Merchandising
  • Phone Etiquette
  • Customer Service
  • Multitasking

Timeline

Shift Leader

Starbucks
11.2024 - Current

Manager

Harbor House
03.2023 - 09.2024

Hostess/Busser

Riverside Inn
05.2022 - 08.2023

High School Diploma -

Leland High School

Similar Profiles

CREATE PROFILE