Kelsey Allen
Kihei,HI
Summary
Adept at leading teams and enhancing customer satisfaction, my tenure at Harbor House showcased my ability to train staff, manage inventory, and resolve complaints with a positive attitude and effective communication. I am skilled in espresso machine operation, POS systems and cash handling. The Riverside gave me experience with managing reservations, waitlists, taking to-go orders and running food in high pressure situations. I naturally and warmly greet and seat guests promptly to maintain workflows. I am highly organized and committed to creating a welcoming atmosphere for guests and co-workers alike.
Overview
3
3
years of professional experience
Work History
Shift Leader
Starbucks
11.2024 - Current
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager
Harbor House
03.2023 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed inventory and ordered supplies to keep location well stocked and orderly.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues; offered thoughtful solutions to maintain customer satisfaction.
- Assisted in creating specialty menu items.
- Trained new employees in various departments (luxury retail, ice cream/fudge, coffee) and delegated daily tasks and responsibilities.
- Managed 40+ employees, ages 14-22.
- Prepared specialty drinks with appropriate machinery such as cappuccinos, lattes, affogatos, floats, chai teas and more when short handed.
Hostess/Busser
Riverside Inn
05.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
High School Diploma -
Leland High School
Leland, MI05.2024
Skills
- Positive Attitude
- Communication
- Leadership
- Problem-Solving
- Merchandising
- Phone Etiquette
- Customer Service
- Multitasking
Timeline
Shift Leader
Starbucks
11.2024 - Current
Manager
Harbor House
03.2023 - 09.2024
Hostess/Busser
Riverside Inn
05.2022 - 08.2023
High School Diploma -
Leland High School
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