Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Allison

St Louis,MO

Summary

Excelled in multitasking and problem-solving, enhancing patient satisfaction and operational efficiency. Skilled in HIPAA compliance and Microsoft Office, demonstrating a strong ability to adapt and collaborate effectively in high-pressure environments.

Developed skills in fast-paced, customer-centric environment. Excels in communication, attention to detail, and promoting products effectively. Seeking to transition into new field to leverage these transferrable skills for impactful contributions.

Offering positive demeanor and readiness to learn and grow in customer-focused environment.

Highly organized and adaptable with positive attitude. Familiar with medical terminology and healthcare protocols, proficient in administrative tasks and data entry. Committed to supporting healthcare teams and ensuring efficient unit operations.

Skilled in administrative support within fast-paced healthcare environment. Developed strong communication and multitasking skills, along with proficiency in medical terminology and data management. Looking to transition into new field where these abilities can drive success and efficiency.

Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Offering strong organizational skills and willingness to learn and grow in healthcare setting. Contributes basic understanding of medical terminology and healthcare protocols, combined with strong communication and multitasking abilities. Ready to use and develop administrative and data entry skills in Non clinical or Clinical

role.Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.

Overview

3
3
years of professional experience

Work History

Food Sampler

Advanced Solutions
St Louis, MO
12.2024 - 02.2025
  • Assisted in inventory management, ensuring proper stock levels for successful product promotion efforts.
  • Enhanced customer experiences by offering samples and detailed product information.
  • Attracted new customers with compelling presentations of featured products during sampling events.
  • Gathered valuable feedback from customers to help improve future promotions and product offerings.
  • Assisted customers with dietary restrictions or allergies by providing appropriate alternative suggestions.
  • Created a welcoming atmosphere at the sample station, encouraging customers to try new items.

Member Specialist

Sams Club
St Louis, MO
05.2024 - 11.2024
  • Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided administrative support to management, streamlining operations within the organization.
  • Boosted member renewals by consistently providing exceptional customer service and support.
  • Coordinated efforts with sales team to drive membership growth through outreach campaigns.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Refund Representative

Amazon
St Louis, MO
04.2024 - 05.2024
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Compiled department-specific reports to help senior managers identify trends and improve progress.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Delivered timely information to insurance representatives to resolve common and complex issues.

Unit Secretary

Mercy South Hospital
St Louis, MO
09.2023 - 03.2024
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.

Customer Service Representative

United Healthcare
St Louis, MO
09.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Unit Secretary

Barnes Jewish Hospital Emergency Department
03.2022 - 09.2022
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Maintained current and accurate medical records for patients.

Education

High School Diploma - General Studies

McCluer North
Florissant, MO
06.2016

Skills

  • Quick-learning
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Team player
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Active listening
  • Microsoft office
  • Flexible schedule
  • Self motivation
  • Scheduling
  • Customer relations
  • Customer engagement
  • Food safety
  • Hygiene practices
  • Incoming call reception
  • Telephone reception
  • Strong organization
  • HIPAA compliance
  • Appointment scheduling
  • Unit secretary training
  • Patient scheduling
  • Nursing station operations
  • Clinical support
  • Friendly, positive attitude
  • Dependable and responsible
  • Flexible and adaptable
  • Computer skills

Timeline

Food Sampler

Advanced Solutions
12.2024 - 02.2025

Member Specialist

Sams Club
05.2024 - 11.2024

Refund Representative

Amazon
04.2024 - 05.2024

Unit Secretary

Mercy South Hospital
09.2023 - 03.2024

Customer Service Representative

United Healthcare
09.2022 - 02.2023

Unit Secretary

Barnes Jewish Hospital Emergency Department
03.2022 - 09.2022

High School Diploma - General Studies

McCluer North
Kelsey Allison