Kelsey Anderson
Bayport,MN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stays current on menu items and consistently offers targeted recommendations to meet individual customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Lastly, to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Not Justa Bar & Cafe
03.2019 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Expo
Not Justa Bar & Cafe
03.2019 - 05.2023
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw food orders, ensuring food items to customers were correct and up to standard, and stayed on top of knowing the amount of product available for sale.
- Delivered consistent and clear communication with the cooks, servers, and bartenders.
Barista
Northern Grounds
08.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
Education
Associate of Arts -
Vermilion Community College
Ely, MNHigh School Diploma -
Stillwater Area High School
Stillwater, MN06.2021
Skills
- Pos Operation
- Billing and Payment Processing
- Dining Customer Service
- Anticipating Guest Needs
- Server Training
- Menu Memorization
- Age Verification
- Cash Handling
- Waiting Tables
- Identification Requirements
- Order Accuracy and Delivery
- Stocking and Replenishing
Timeline
Barista
Northern Grounds
08.2021 - 05.2022
Server
Not Justa Bar & Cafe
03.2019 - 05.2023
Expo
Not Justa Bar & Cafe
03.2019 - 05.2023
Associate of Arts -
Vermilion Community College
High School Diploma -
Stillwater Area High School
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