Kelsey Andrin

Moved from a 2nd medical assistant to a lead medical assistant/ secretary

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.

• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.