Kelsey Ann Lydzinski

Leveraged personal experiences and professional training to empower individuals in their mental health and substance use recovery processes.

• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
• Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Provided guidance, support, and advocacy to individuals facing mental health and substance use challenges.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
• Conducted regular quality control checks to uphold highest standards of food and beverage service.
• Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
• Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
• Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
• Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
• Maintained clean and organized workspace, ensuring welcoming environment for customers.
• Used POS system to accurately enter orders and process payments.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Followed exact recipes for mixing and preparing beverage and food items.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.