Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Ashburn

McMinnville,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast paced work environment. Successfully works as a part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Expert

Lightning Capital/GlassBiller
Chandler, AZ
08.2023 - 08.2024

Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns, and exchanges. Provide product information and recommendations to customers. Maintain accurate customer records and order information in CRM system. Collaborate with other departments to ensure customer satisfaction. Identify and escalate complex issues to senior customer service representatives or managers. Participate in training and development programs to improve customer service skills. Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Full Time Homemaker

At Home Mom
McMinnville, TN
02.2017 - 08.2023

Nursing and feeding infants/toddlers, changing diapers, preparing meals, budgeting skills, doing housekeeping work, paying bills, doing errands, taking children to school, organization, buying groceries, and outstanding communication abilities. Which requires a caring personality, patience, stamina, time management, self-motivation, supervisory skills, and child care training.

In Home Caregiver

A+ Medical
Manchester, TN
01.2021 - 07.2021

Traveling to homes, repositioning bedridden patients, helping with personal care and daily activities, delivering basic medical care, social stimulation and companionship, excellent communication and observation skills, monitoring vitals with medical equipment, reporting patient behavior and wellbeing, grooming and bathing patients with low mobility, preparing patients rooms, helping patients eat, assisting patients with mobility needs, transferring them from wheelchair to bed, physical strength and stamina, medical terminology, HIPPA/privacy.

Nursing Assistant

NHC AdamsPlace
Murfreesboro, TN
01.2017 - 02.2017

Repositioning bedridden patients, helping with personal care and daily activities, delivering basic medical care, social stimulation and companionship, excellent communication and observation skills, monitoring vitals with medical equipment, reporting patient behavior and wellbeing, grooming and bathing patients with low mobility, preparing patients rooms, helping patients eat, assisting patients with mobility needs, transferring them from wheelchair to bed, physical strength and stamina, medical terminology, HIPPA/privacy.

Professional Wait Staff

NHC AdamsPlace
Murfreesboro, TN
06.2013 - 01.2017

Exceptional, personalized customer service, attention to detail, multitasking, dispute resolution, teamwork, Interpersonal communication, meeting special customers needs, providing menus, taking orders, bring food to the tables, refilling glasses, cleaning tables, active listening, patience, problem solving, food safety.

Education

Oakland High School
05.2013

Skills

  • Customer Service Skills
  • CRM Software
  • Financial Services
  • Appointment Scheduling
  • Computer Skills
  • Problem Resolution
  • Compassionate Care
  • HIPPA

Timeline

Customer Service Expert

Lightning Capital/GlassBiller
08.2023 - 08.2024

In Home Caregiver

A+ Medical
01.2021 - 07.2021

Full Time Homemaker

At Home Mom
02.2017 - 08.2023

Nursing Assistant

NHC AdamsPlace
01.2017 - 02.2017

Professional Wait Staff

NHC AdamsPlace
06.2013 - 01.2017

Oakland High School
Kelsey Ashburn