Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Ayer

Evansville,IN

Summary

Proven leader in office management and customer relations, excelling in organization and staff management at House Of Paws and Midwest ENT Consultants. Demonstrated success in enhancing customer retention and team productivity, evidenced by a 100% return rate and top-three placement in the Peoples Choice Award. Skilled in Microsoft Office Suite and critical thinking. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Administrative Manager/Dog Groomer

House Of Paws
03.2021 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Maintain customer relationships, meeting customer expectations, customer retention, scheduling appointments.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Business has a 100% customer return.
  • Nominee for Peoples Choice Award, placed in top three 21,22,23.

Customer Service Manager

Midwest ENT Consultants
06.2017 - 02.2019
  • Responsible for check-in of patients, entering customer demographics, billing information, insurance verification.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Education

Associate of Arts -

Ivy Tech Community College
Evansville, IN
05.2016

Skills

  • Office Administration
  • Organization and Multitasking
  • Office Management
  • Staff Management
  • Critical Thinking
  • Scheduling and calendar management
  • Microsoft Office Suite
  • Schedule Management

Timeline

Administrative Manager/Dog Groomer

House Of Paws
03.2021 - Current

Customer Service Manager

Midwest ENT Consultants
06.2017 - 02.2019

Associate of Arts -

Ivy Tech Community College

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Kelsey Ayer