Kelsey Barker
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Nishiki Ramen
08.2022 - 08.2023
- Bussing tables
- food running
- hosting
- taking phone calls
- cashier responsibilities
- keeping dining area and restrooms clean
- providing excellent customer service.
Server
Cafe Gratitude
05.2022 - 07.2022
- Created a hospitable guest experience by taking orders, serving dishes, and pre-bussing with a friendly and professional attitude
- Managed orders and financial transactions using toast POS system
- Recommended and unsold menu items based on customer preferences and requirements
- Listened to and resolved customer concerns
- Consistently achieved 20% tip average.
Server
Fullerton Brewing company
04.2019 - 03.2020
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
Sales Associate
Pier 1 Imports
11.2016 - 03.2019
- Executed merchandising and floor moves based on seasonal changes, business needs, and trends
- Fulfill customer service needs by communicating daily with them, appropriate following up, and problem resolving
- Participated, created, and supported in-store events related to new store openings, new product launches, and seasonal events.
Hostess/Server
Bahia Resort Hotel
07.2015 - 08.2016
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Accept and organize reservations, and prioritize reservations to accommodate customers.
Education
Bachelor's degree - Sociology
California State University-Fullerton
Fullerton, CA06.2020
Associate's degree - Social and Behavioral Sciences, Sociology for transfer
Grossmont College
La Mesa, CA06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
Certification
- Driver's License
- Food Handler
- ServSafe Alcohol
Additional Information - Soft Skills
- Energetic performer, sunny disposition, upbeat and positive attitude
- Proven relationship-builder with competent interpersonal skills
- Excellent communicator, effectively conveys information verbally and in writing
Timeline
Server Shift Leader
Nishiki Ramen
08.2022 - 08.2023
Server
Cafe Gratitude
05.2022 - 07.2022
Server
Fullerton Brewing company
04.2019 - 03.2020
Sales Associate
Pier 1 Imports
11.2016 - 03.2019
Hostess/Server
Bahia Resort Hotel
07.2015 - 08.2016
Bachelor's degree - Sociology
California State University-Fullerton
Associate's degree - Social and Behavioral Sciences, Sociology for transfer
Grossmont College
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