Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Barrett

Fort Lauderdale,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Xfinity Comcast
05.2024 - 01.2025
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction.
  • Served as first point of contact for incoming technical service calls and emails.
  • Supported customers with online billing, access, and account issues.
  • Implemented feedback from customer satisfaction surveys to improve service quality.

Customer Support Specialist

Levis Jeans
Sunrise, FL
12.2023 - 03.2024
  • Investigated customer complaints regarding product quality or service rendered.
  • Created detailed reports on customer feedback for management review.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maximized customer satisfaction by handling customer email and telephone interactions.

Customer Service Representative

Transportation And Mobility
Fort Lauderdale, FL
06.2020 - 05.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Associate of Arts - Education

Broward College
Fort Lauderdale, FL
05-2023

Bachelor of Arts - Education

Florida Atlantic University
Boca Raton, FL

Skills

  • Troubleshooting processes
  • Technical support
  • Billing support
  • Customer interaction
  • Problem resolution
  • Data reporting

Timeline

Technical Support Representative

Xfinity Comcast
05.2024 - 01.2025

Customer Support Specialist

Levis Jeans
12.2023 - 03.2024

Customer Service Representative

Transportation And Mobility
06.2020 - 05.2023

Associate of Arts - Education

Broward College

Bachelor of Arts - Education

Florida Atlantic University

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