Kelsey Berry
Queen Creek,AZ
Summary
I am a highly proficient problem-solver with a talent for effectively prioritizing and managing complex projects. I possess exceptional skills in negotiating, critical thinking, organization, providing exceptional personalized customer service, and making insightful decisions. I have a keen understanding of the cause-and-effect relationship and possess a strong numerical acumen. I not only have a strategic vision but also appreciate the intricate steps required to achieve it. Additionally, I excel in managing administrative duties in an office environment, including coordinating schedules and meetings, reviewing and preparing reports, comprehending legal documents and contracts, and undertaking various projects. I consistently make valuable contributions to team efforts and foster a high level of office morale through my unwavering work ethic, team-building initiatives, and willingness to assist others. I thoroughly enjoy engaging in interpersonal and collaborative work, be it within an office or remote setting.
Overview
17
17
years of professional experience
Work History
Auto Claims Adjuster
State Farm
Tempe, AZ
10.2023 - Current
- Delivered Remarkable customer experiences through personalized and compassionate interactions while demonstrating a high level of quality claim handling.
- Effectively managed productivity through task driven queues while multi-tasking in a fast paced inbound call environment.
- Communicated with company wide team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Engaged in a mentor/mentee relationship with Injury Claims Specialists to familiarize myself with and ensure my strengths best align with the needs of this position.
- Acted as the Engagement SPOC for our team of 20 Claims Adjusters for which I planned and received full team participation in activities, conducted and presented during meetings, disbursed information and shared resources, orchestrated a team volunteer event for Feed My Starving Children and participated in cultivating a diverse and inclusive work environment.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Processed payments according to terms outlined in policy contracts.
Realtor
Jk Realty
Gilbert, AZ
11.2019 - Current
- Build trust and rapport with prospects turning them into clients, happy homeowners and repeat clients.
- Meticulously execute and review legal contracts and pertinent documents.
- Maximize savings in my clients favor with effective negotiation of buyer and seller contracts.
- Constructively communicate and coordinate with co-op agents, lenders, escrow officers, home inspectors, appraisers and other industry professionals to ensure all terms of the contract are being met and maintained throughout a real estate transaction.
- Establish and maintain key business relationships with other professionals by using responsiveness, efficiency and ability to work cohesively with others.
- Promote sales of properties through creative advertisements, open houses, multiple listing services and other online advertising platforms.
- Evaluate mortgage options, helping clients obtain financing at best rates and terms.
- Preemptively review all facts and figures with escrow and lenders to ensure timely and accurate balancing prior to closing day.
- Maintained database of prospective customers.
- Scheduled home viewings with potential buyers and in home appointments with prospective sellers.
- Developed, maintained and tracked personalized marketing plans tailored specifically to individual homeowners for property sales.
- Maintained required CE credits to uphold the integrity of my license.
- Abide by federal and state real estate laws while upholding fiduciary responsibilities to my clients.
Healthcare Talent Acquisition Specialist
AB Staffing Solutions, LLC
Gilbert, AZ
08.2022 - 09.2023
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Conducted interviews to assist management in selecting most qualified candidates.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Applied market knowledge and sourcing skills to engage with active and non-active applicants.
- Built and maintained network of potential candidates through market research and relationship management.
- Sourced, qualified and conducted screening interviews with job candidates.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Mortgage Loan Officer Assistant
Crest Mortgage
Scottsdale, AZ
07.2022 - 08.2022
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Liaised between borrowers and realtors, title companies and loan company management.
- Contacted previous clients to verify satisfaction with process and service and to offer additional support and wrote personal thank you notes to clients and listing agents.
- Built a pipeline of leads through cold calling 200+ prospects on a daily basis.
Loan Closer III
JFQ Lending
Scottsdale, AZ
10.2020 - 05.2022
- Maintained compliance with industry standard rules and regulations.
- Reviewed all files for completeness and accuracy to ensure compliance with underwriting, government, and investor and company requirements.
- Maintained open lines of communication with all parties to obtain loan status information.
- Provided timely communication regarding closing status.
- Ensured all loans are closed in strict accordance with all guidelines.
- Understood and adhered to all existing and/or changes to internal or external guidelines, processes and procedures as soon as they are implemented.
- Responsible for preparing and verifying final figures.
- Sent Closing documents.
- Requested the wires in a timely manner.
- Coordinated Closings with title companies.
- Maintained discretion and confidentiality of sensitive information.
- Organized, filed, and maintained customer, department, and regulatory loan records.
- Worked successfully with diverse group of coworkers to accomplish goals and remedy issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Realtor/Solutions Advisor
OfferPad
Chandler, AZ
07.2019 - 11.2019
- I was recruited by an OfferPad executive to assist in launching a program that would serve as both a tool for buyers and sellers while resolving a hole in OfferPad's iBuyer/iSeller business model and turn them into a one-stop-shop that would leave no consumer left behind.
- Collaborated with team members nationwide to identify solutions to consumer needs and implemented them by merging their modern business model with traditional real estate.
- Provided my services as a Realtor when OfferPad's investor offer was not the right fit for a homeowner and assisted buyers that wanted to see homes outside of the brokerages exclusive listings.
- Utilized in-house technology to track, measure and maintain my pipeline of leads, conversions and clients.
- Scheduled and attended in-home appointments with clients statewide to discuss their best options and walk them through the buying/selling process.
Realtor
ReMax/eXp Realty/JK Realty
Southeast Valley, AZ
10.2015 - 07.2019
- I joined a Re/Max team as a newer agent for experience and mentorship. Shortly after, my broker dissolved their franchise moving us all to work under her at eXp Realty. Broker eventually stopped doing real estate in AZ so I made the wonderful move to JK Realty.
- Tasks and job description listed previously under my experience with JK Realty is applicable to all my time as a Realtor.
Office Manager/Admin/Coordinator
Elite Real Estate Pros
Casa Grande, AZ
01.2015 - 11.2015
- Reviewed all agent's contracts and legal documents for accuracy and errors.
- Reviewed and resolved all settlement sheets prior to close of escrow.
- Created all marketing content for social media and real estate platforms.
- Maintained broker's email account responding to prospects and clients in a professional and articulate manor.
- Maintained and organized all paperwork and electronic files using excel and other various administrative programs.
- Took marketing photos of exclusive office listings.
- Input all new listings into the MLS and maintained listings through close of escrow.
- In charge of book keeping, payroll and cutting commissions.
- Made sure the office's utilities and other expenses were paid promptly.
- Inventoried, ordered and stocked office supplies.
- Conferred with lenders, home inspectors, escrow companies, home warranty professional, moving companies and many others for collaborative advertising and affiliate opportunities.
- Scheduled continuing education classes at our office to keep agents in compliance with their licensing.
- Put together happy hours and holiday parties for our office, affiliates and clients.
Bank Teller
Wells Fargo
Casa Grande, AZ
10.2014 - 03.2015
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Prepared official checks for customer and internal bank needs.
- Recommended bank products and services to current and prospective customers.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
- Reconciled cash and checks against computer records at end of shift.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Server/Bartender
Chili's Grill & Bar
Casa Grande, AZ
08.2007 - 10.2014
- Was lead trainer for all new hosts, togo, servers, bartenders and expediters.
- Cultivated impactful relationships with community members through genuine, consistent and quality customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers at the door and over the phone with a smile.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Requested feedback from every parton to ensure continued highest quality service.
- Created weekly staffing schedules for front and back of house according to work performance.
Education
NPN # 20976952 - All-Lines Adjuster (CALA)
Kaplan Financial Education
10-2023
Real Estate License - Real Estate
Arizona School of Real Estate
Annual CE Classes
Skills
- Outstanding customer service
- Exceptional written and verbal communication
- Methodically prioritize for maximum efficiency
- Ability to thrive working remotely
- Meticulous attention to detail
- Strength in building and maintaining rapport with clients and industry professionals
- Ability to quickly adapt whether it be new technology or industry changes
- Self motivated, task oriented and organized
- Collaborates productively and cohesively in team or leadership positions
- Mathematically competent
- Experience in administrative support
- Coachable and receptive to constructive feedback
Timeline
Auto Claims Adjuster
State Farm
10.2023 - Current
Healthcare Talent Acquisition Specialist
AB Staffing Solutions, LLC
08.2022 - 09.2023
Mortgage Loan Officer Assistant
Crest Mortgage
07.2022 - 08.2022
Loan Closer III
JFQ Lending
10.2020 - 05.2022
Realtor
Jk Realty
11.2019 - Current
Realtor/Solutions Advisor
OfferPad
07.2019 - 11.2019
Realtor
ReMax/eXp Realty/JK Realty
10.2015 - 07.2019
Office Manager/Admin/Coordinator
Elite Real Estate Pros
01.2015 - 11.2015
Bank Teller
Wells Fargo
10.2014 - 03.2015
Server/Bartender
Chili's Grill & Bar
08.2007 - 10.2014
NPN # 20976952 - All-Lines Adjuster (CALA)
Kaplan Financial Education
Real Estate License - Real Estate
Arizona School of Real Estate
Annual CE Classes
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