Kelsey Bougetz
Bremerton,WA
Summary
To obtain a challenging position with a well-established and progressive company that will expand my interest in human services while utilizing my degree and experience towards the achievement of mutually beneficial goals
Overview
19
19
years of professional experience
Work History
Team Leader
Egencia, American Express Global Business Company
Seattle, Washington
09.2018 - Current
- Hire, train and mentor Travel Consultants
- Create, edit and implement standard operating procedures
- Effectively supervise day to day operations of two internal travel departments and 16 employees
- Monitor metrics and goals to identify areas of opportunity to improve processes and performance.
- Scheduling
Travel Operations Support Lead
Egencia, An Expedia Group Company
Bellevue, Washington
12.2016 - 09.2018
- Completed monthly reconciliation of air and car barter statements
- Provided support and assistance to team of eight Travel Consultants
- Arranged domestic and international travel for Expedia employees, executives, board members and candidates utilizing published, barter and negotiated fares and rates
- Researched and resolved escalations.
Expedia Corporate Travel Consultant
Egencia, An Expedia Group Company
Bellevue, Washington
03.2009 - 12.2016
- Arranged domestic and international travel for Expedia Group employees and candidates utilizing published, barter and negotiated fares and rates
- Assisted in cancelling, exchanging and refunding client trips
- Maintained detailed documentation of all transactions
- 2010 Quarter 2 Outstanding Quality Assurance Winner
- 2010 Overall Outstanding Quality Assurance Winner.
WaMu Corporate Travel Consultant
Egencia, An Expedia Group Company
Bellevue, Washington
09.2007 - 03.2009
- Arranged domestic and international travel for Washington Mutual employees, contractors, vendors and candidates
- Answered questions regarding schedules, fares or reissues
- Composed and documented records of all transactions
- Responsible for maintaining an efficient, courteous and accurate customer service experience
- Backup agent for the Washington Mutual VIP line that booked travel for bank executives
- Assisted in researching and resolving customer disputes and complaints for the Expedia Corporate Travel Client Resolutions Desk.
Travel Specialist
Expedia.Com
Tacoma, Washington
12.2005 - 09.2007
- Managed incoming calls generated by special sales promotions, Expedia website, radio and direct mailers
- Researched rates and fares to create customized business trips and personal vacations
- Generated over three million dollars in gross annual profits in 2006
- Participated in the ETA program to help train and mentor new employees
- Received a blue ribbon in Outstanding Quality and Customer Service.
Education
Bachelor of Arts - Sociology
The Evergreen State College
Olympia, WashingtonSemester at Sea - The University of Pittsburgh
Rotary Exchange Student Ambassador
I.P.H., Herve, BelgiumSkills
- Superior organizational skills, with the ability to execute a number of tasks simultaneously
- Exemplary human relations skills, having worked with a variety of customers and employees
- Strong ability to effectively analyze, plan, lead, and motivate
- Ability to achieve immediate and long-term goals
- Computer proficient with Microsoft Office, Windows and Database applications
- Excellent written and oral communication skills maintained a 30 GPA throughout my college career
Timeline
Team Leader
Egencia, American Express Global Business Company
09.2018 - Current
Travel Operations Support Lead
Egencia, An Expedia Group Company
12.2016 - 09.2018
Expedia Corporate Travel Consultant
Egencia, An Expedia Group Company
03.2009 - 12.2016
WaMu Corporate Travel Consultant
Egencia, An Expedia Group Company
09.2007 - 03.2009
Travel Specialist
Expedia.Com
12.2005 - 09.2007
Bachelor of Arts - Sociology
The Evergreen State College
Semester at Sea - The University of Pittsburgh
Rotary Exchange Student Ambassador