Kelsey Bourn
Hattiesburg,MS
Summary
Dynamic and detail-oriented professional with a proven track record at Lowe's Home Improvement, excelling in customer service and merchandise stocking. Recognized for enhancing inventory accuracy and maintaining a clean, organized sales floor. Strong communicator and critical thinker, dedicated to delivering exceptional customer experiences while efficiently managing product organization and safety protocols.
Overview
3
3
years of professional experience
Work History
Stocker/Customer Service
Lowes Home Improvment
Petal, MS
09.2024 - 02.2025
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Debone Line Worker
Sanderson Farms Processing Plant
Collins, MS
07.2023 - 08.2024
- Collaborated with team members to ensure smooth workflow and consistent product quality on the deboning line.
- Streamlined workflow processes by effectively organizing tasks according to priority during busy shifts on the debone line.
- Optimized work area organization for greater efficiency and ease of access to necessary tools and equipment.
- Contributed to company cost-saving initiatives through conscientious use of resources and minimizing waste during deboning operations.
- Increased production efficiency by implementing new deboning techniques and procedures.
- Exceeded daily production quotas consistently while maintaining a focus on quality control throughout the deboning process.
- Safeguarded product integrity through careful attention to detail when removing bones from various cuts of meat, contributing to higher customer satisfaction rates.
- Ensured compliance with food safety regulations through strict adherence to sanitation protocols during all stages of meat processing.
- Set a positive example for new hires by embodying strong work ethics, attention to detail, and dedication to maintaining high standards of quality throughout the debone line process.
- Improved overall product quality by meticulously inspecting each piece to remove bones, cartilage, and other undesired materials.
Online Personal Shopper
Walmart
Petal, MS
08.2022 - 07.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Nursing
Pearl River Community College
Hattiesburg, MSNorth Forrest High School
Hattiesburg, MS05.2023
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Heavy lifting
- Friendly and personable
- Customer assistance
- Customer relationships
- Punctual and reliable
- Merchandise stocking
- Product restocking
- Cleaning procedures
- Clear communication
- Flexible schedule
- Product organization
- Price checking
- Warehouse safety
- Safety processes and procedures
- Warehouse operations
- Product labeling
- Critical thinker
- Fast-pace worker
- Communication
Timeline
Stocker/Customer Service
Lowes Home Improvment
09.2024 - 02.2025
Debone Line Worker
Sanderson Farms Processing Plant
07.2023 - 08.2024
Online Personal Shopper
Walmart
08.2022 - 07.2023
Nursing
Pearl River Community College
North Forrest High School