Kelsey Boyd
Vanderbilt,MI
Summary
Accomplished Medical Receptionist with a proven track record at Alpine Eye Care, adept in patient scheduling and HIPAA compliance. Demonstrates exceptional organizational skills and a commitment to enhancing patient satisfaction. Excelled in streamlining front desk operations, improving workflow efficiency by 30%, and fostering strong patient relationships through effective communication and empathy.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Alpine Eye Care
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
General Store Manager
Blarney Castle Oil and Propane
06.2018 - 10.2023
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Area of Expertise, Area of Expertise and Area of Expertise.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Prepared annual budgets with controls to prevent overages.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Leveraged social media and brand marketing to achieve or surpass sales quota of $Amount.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Vanderbilt High School
Vanderbilt, MISkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Records Management
- Medical Billing
- Electronic Medical Records
- Letter preparation
- Medical Records Management
- Workflow Optimization
- Referral Verification
- Paperwork coordination
- Medical office administration
- Medical Charting
- Documentation
- Mail Management
- Outpatient Care
- Medical Office Procedures
- Medical billing and coding
- Inventory Oversight
- Account Management
- Customer Service
- Problem-Solving
- Computer Proficiency
- Cash Handling
- Collaboration and Teamwork
- Time Management
- Critical Thinking
- Organization and Time Management
- Data Entry
- Adaptable and Flexible
- Administrative Support
- Documentation and Recordkeeping
- Payment Scheduling and Collection
- Patient Billing
- Calendar and Appointment Management
- Patient Referral
- Insurance Authorizations
- Relationship Building
- Office Management
- Office Coordination
- Electronic Recordkeeping
- Patient Eligibility Requirements
- Scheduling Tests and Procedures
- Flexible Schedule
- Inventory Management
- Patient Health Information Access
- Clinical Support
- Staff Leadership
- Medical Recordkeeping
- Medical Records Verification
- Invoice Processing
- Documentation Review
- Maintaining Financial Records
- Supply Ordering
- Invoice Preparation
- Employee Scheduling
- Medical Report Preparation
- Outpatient Procedures
- Patient interviewing
- Pharmacy Correspondence
- Equipment Troubleshooting and Maintenance
Timeline
Medical Receptionist
Alpine Eye Care
10.2023 - Current
General Store Manager
Blarney Castle Oil and Propane
06.2018 - 10.2023
High School Diploma -
Vanderbilt High School
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