Kelsey Brooks
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DialAmerica
11.2021 - 12.2023
- Handled customer inquiries suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 50 customer calls per day.
Assistant Basketball Coach
Langston Middle School
10.2021 - 03.2023
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Assisted in developing student-athletes to fullest potential and performing under pressure.
- Developed in-depth and functional knowledge of basketball and rules and regulations associated.
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Assisted and advised students on academic issues and goals.
- Had winning seasons.
Salesman
TruGreen
04.2017 - 09.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Associate of Science -
Mercyhurst University
Erie, PA05.2016
High School Diploma -
Elyria Highschool
Elyria, OH06.2014
Skills
- Very diligent
- Good verbal and non verbal communication
- Friendly and positive
- Critical thinker
- Team oriented
- Teaching
- Active Listener
Timeline
Customer Service Representative
DialAmerica
11.2021 - 12.2023
Assistant Basketball Coach
Langston Middle School
10.2021 - 03.2023
Salesman
TruGreen
04.2017 - 09.2020
Associate of Science -
Mercyhurst University
High School Diploma -
Elyria Highschool
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