Kelsey Brooks

Responds to enrollment, eligibility, or helpline services calls and questions, may respond to e-mail inquiries; mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems. Verifies enrollment and case information in CRM, Champs, and MAXeb. Maintains updated knowledge of plans and providers that are available to beneficiaries. Reviews enrollment forms for accuracy and completeness. Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answer’s caller questions about completing applications. Performs other duties as assigned.

Assisted in overseeing the Pick up Department. Coached and trained Team Members to ensure quick and efficient order completion. Followed correct food handling and staging standards. Assisted with training and onboarding of new hires. Maintained a professional and clean working environment.

Greeted and checked in patients for their appointments. Answered and directed phone calls as needed. Answered inquiries about the office and what services were provided. Utilized Champs to verify current Medicaid status for patients. Completed intake paperwork for new patients. Assisted the therapists with various tasks as needed.

Planned and executed daily and weekly workload to deliver on sales goals and guest engagement. Screened and interviewed candidates. Assisted the store director in creating a guest centric schedule. Completed onboarding and training of new team members. Provided training and coaching for current team members as needed. Used Workday to create scheduled, train team members, and source new talent.

Lead a team of Sales Associates to drive sales, and meet goals. Addressed customer complaints and inquiries. Supervised the unloading of stock trucks, and ensured merchandise was opened and staged on the sales floor in a quick and efficient manner. Assisted with training of employees. Provided coaching and feedback as needed.

Created staff assignments, and schedules. Assisted the store director in screening, interviewing, and training of new employees. Created seasonal floor layouts. Assisted in overseeing the leadership team. Worked with the store director to ensure leadership team was driving sales goals and providing excellent customer service.