Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Brooks

Kelsey Brooks

Madison,WI

Summary

I am an organized individual with excellent communication, problem solving and time management skills, rewarding me the capacity to focus on understanding and overcoming new challenges and endeavors in the work place. I possess versatile skills, giving me the ability to handle multiple tasks effectively in a fast paced office setting.

Overview

5
5
years of professional experience

Work History

Administrative Team Lead

No Fear Dentistry
11.2021 - Current
  • Managing the office's day-to-day activities and answering both clinical and administrative questions.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Standing in for heightened positions while team members were out for extended periods of time.
  • Trained reception staff to ensure confidence and competence in all job duties.
  • Functioned as key resource within my department on matters and independently resolved heightened issues.
  • Assisted in navigating major office wide policy and financial changes - Ensured patients were communicated with consistently and informed to the best of our ability.
  • Presented treatment plans and discussed maximization of insurance benefits - Communicated with doctors when further questions were presented pertaining to treatment needs.
  • Addressed and resolved financial, insurance-related, patient experience, and general inquiries.
  • Followed up on insurance denials, late payments, appeals, and insurance payments.
  • Increased team efficiency by creating and improving administrative processes.
  • Maintained high standards of customer service by building professional and sociable relationships with clients.
  • Communicated effectively with leadership team, administrative and clinical departments, and patients.
  • Trained new hires on company policies and procedures and provided further training into heightened roles.

Office Manager

Exact Accounting and Financial Serviceas
11.2020 - 11.2021
  • Received incoming calls and redirected to appropriate staff when necessary.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages and ensured packages and letters were sent to their destination efficiently; Dispersed incoming mail to correct recipients throughout the office.
  • Faxed documentation and scanned documents to maintain communication and compliance with contractual agreements and the IRS.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Routed agreements, contracts and invoices through signature process.
  • Personally authorized monthly payments for book keeping and payroll services
  • Reconciled bank and credit card accounts for various establishments
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Utilized Microsoft Excel, QuickBooks and CCH Axcess to organize files and develop spreadsheets to bolster workflow.

Education

High School Diploma -

Beaver Dam High School
Beaver Dam, WI
06-2012

Skills

  • Employee and client engagement
  • Workload prioritization
  • Scheduling and meeting facilitation
  • Operations/office management and compliance monitoring
  • Event coordination
  • Training and coaching
  • Account reconciliation
  • Payroll and budgeting

Timeline

Administrative Team Lead

No Fear Dentistry
11.2021 - Current

Office Manager

Exact Accounting and Financial Serviceas
11.2020 - 11.2021

High School Diploma -

Beaver Dam High School

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