Kelsey Brown
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Administrator
MKEC Engineering, Inc
06.2023 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Maintained personnel records and updated internal databases to support document management.
General Administrator
Scot Young Research
02.2023 - 06.2023
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Patient Access Representative
Aspen Dental
11.2022 - 02.2023
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patient needs.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Clerical Support Associate
Cherokee Federal
08.2022 - 11.2022
- Contract clerical support role.
- Enhanced office efficiency by organizing and maintaining filing systems.
- Reduced errors in data entry tasks by implementing a thorough double-check process.
- Assisted in improving overall team productivity by providing clerical support, including photocopying, scanning, and arranging meetings.
- Maintained a professional office environment with organized workspaces and updated supply inventory levels.
Patient Access Assistant
Northwest Health Services
04.2021 - 09.2022
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Greet and check in all in-clinic and telehealth patients
- Appointment scheduling and insurance verification through EMR system.
- Assist under or uninsured patients by helping them apply for financial assistance
Education
Bachelor of Arts - Modern Languages
Missouri Western State University
Saint Joseph, MO12.2016
Skills
- Customer Service
- MS Office
- Office Administration
- Events Coordination
- Information Management
- Supplies Ordering
- Recordkeeping and File Management
- Data Confidentiality
- Scheduling
- EMR
- Insurance Verification
- Bookkeeping
Timeline
Administrator
MKEC Engineering, Inc
06.2023 - Current
General Administrator
Scot Young Research
02.2023 - 06.2023
Patient Access Representative
Aspen Dental
11.2022 - 02.2023
Clerical Support Associate
Cherokee Federal
08.2022 - 11.2022
Patient Access Assistant
Northwest Health Services
04.2021 - 09.2022
Bachelor of Arts - Modern Languages
Missouri Western State University
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