Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Brown

Kennesaw,GA

Summary

Dynamic and reliable Bartender with a track record of enhancing customer satisfaction and loyalty. Excelled in multitasking and staff management, significantly improving team efficiency. Known for an engaging personality and customer service expertise, adept at inventory control and fostering a welcoming atmosphere. Proven ability to train staff and increase repeat customer numbers through exceptional service and drink craftsmanship.

Overview

3
3
years of professional experience

Work History

Bartender

Westfield Tavern
04.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender

Marlows Tavern
03.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.

Education

High School Diploma -

Alexander High School
Douglasville, Ga
05-2010

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Customer service expertise
  • Memory retention
  • Inventory
  • Staff management

Timeline

Bartender

Westfield Tavern
04.2023 - Current

Bartender

Marlows Tavern
03.2022 - 04.2023

High School Diploma -

Alexander High School
Kelsey Brown