Kelsey Brown
Plain Dealing,LA
Summary
Detail-oriented Financial Services Representative with expertise in loan processing, credit evaluation, and financial reporting. Proven track record of enhancing operational efficiency and driving effective communication across departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Barksdale Federal Credit Union
Bossier City, LA
09.2020 - Current
- Assisted members with account inquiries and transaction processing.
- Educated clients on financial products and services offered.
- Processed loan applications and conducted credit evaluations.
- Resolved member issues through effective communication and problem-solving.
- Provided training and support to new staff on operational procedures.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Educated customers about different types of products available from the company's portfolio.
- Processed transactions quickly and accurately in accordance with established procedures.
Loan Processor/Collections
Tower Loan
Vivian, LA
01.2020 - 09.2020
- Processed loan applications efficiently using company software and systems.
- Reviewed and verified applicant documentation for compliance with company policies.
- Collaborated with underwriters to resolve issues related to loan approvals.
- Assisted borrowers with questions regarding their loans after closing.
- Assisted in developing and implementing streamlined loan processing procedures to improve efficiency.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Managed customer accounts and maintained accurate payment records.
- Conducted negotiations for payment plans and settlements with customers.
Reimbursement Specialist
Willis Knighton
Bossier City, Louisiana
02.2018 - 01.2020
- Processed reimbursement claims for various medical services and procedures.
- Reviewed patient accounts to ensure accurate billing and coding compliance.
- Assisted staff in understanding reimbursement policies and procedures effectively.
- Collaborated with healthcare providers to clarify service details for claim submissions.
- Maintained confidentiality and integrity of patient data.
- Researched rejections, investigating problems to appeal claims.
- Verified technical reimbursement questions for providers, billing, and coding staff.
- Collected coinsurance and deductibles from patients for rendered services.
- Worked with billing department to reduce contract implementation errors.
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Verified that all necessary documents were included in each request before submitting it for payment.
- Collaborated with other departments within the organization to coordinate activities related to reimbursements.
- Prepared financial statements detailing all reimbursements received during a given period.
Education
High School Diploma -
Benton High School
Benton, LA05-2016
Some College (No Degree) - General Studies
BPCC
Bossier City, LASkills
- Loan processing
- Financial reporting
- Credit evaluation
- Operational efficiency
- Cross-department collaboration
- Effective communication
- Problem solving
- Employee training
- Financial planning
- Real estate
- Loan applications
- Teller transactions
- Cash management
- Financial services
- Team building
- Reliability
Certification
NMLS
Accomplishments
Leadership Program Nominee
Timeline
Financial Services Representative
Barksdale Federal Credit Union
09.2020 - Current
Loan Processor/Collections
Tower Loan
01.2020 - 09.2020
Reimbursement Specialist
Willis Knighton
02.2018 - 01.2020
High School Diploma -
Benton High School
Some College (No Degree) - General Studies
BPCC