Kelsey Browning
Madisonville,KY
Summary
To obtain a long term position with a reputable company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Center Specialist
Baptist Healthcare System Inc.
10.2021 - Current
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Verified accuracy of patient information, including demographic data and insurance coverage details.
Patient Care Technician
Deaconess Midtown Hospital
03.2021 - Current
- Assist nurse in patient care
- Assist patients with personal care needs
- Check blood glucose levels
- Run EKGs
- Document patient care in EPIC
Customer Service Representative II
Deaconess Lynch Clinic
08.2020 - 03.2021
- Check patients into EPIC
- Administer COVID-19 Nasopharyngeal Test
- Administer Strep-B Beta Throat Test
- Batch specimens and sent to lab for processing
Post Admissions
Deaconess Gateway Hospital
10.2018 - 08.2020
- Collects information via phone, in person (bedside or in a registration bay) or from the web site to accurately register patients for outpatient, inpatient, and observation services
- Verifies insurance eligibility
- Collects, secures and posts payments from patients.
- Ensures compliance of State/Federal regulations.
- Greets patients, provides routing assistance (arranging transport or escorting patients) to point of service.
- Provides cross coverage for all areas of Access Department.
- Performs Post Admit functions.
- Performs Work Queue functions and queries.
Receptionist
Evansville Psychiatric Associates
03.2017 - 09.2018
- Answered phones
- Checked patients in and out
- Collected payment on balances
- Updated insurance information
- Scanned/uploaded medical records/documentation
- Provided customer service to mentally ill patients
- Reviewed statement history/sent to collections
- Verified benefits for potential new patients
- Processed and sent delinquent accounts to collections agency
Waitress/Bartender
Logan’s Roadhouse
06.2016 - 03.2017
- Served Guests
- Cleaning
- Prepared alcoholic beverages
Administrative Assistant
Medical Staffing Solutions, LLC
01.2015 - 07.2016
- Answered multiline telephone system
- Filed medical/credentialing documents
- Greeted guests at front counter
- Assignment ended
Customer Service Representative
Dish Network
10.2013 - 01.2015
- Answer multi-line telephone system.
- Assist customers with technical issues.
- Data entry.
- Log calls.
- Assist customers with billing questions.
- Assist customers with all complaints.
- Moved to Evansville
Shift Leader
Taco Bell
08.2009 - 10.2013
- Cashier
- Food Prep
- Trained new hires
- Lead shifts
Education
NREMT - Emergency Medicine
Ivy Tech
Evansville, IN05-2020
Skills
- CRM software
- Call handling
- Script adherence
- Customer service
Certification
Emergency Medical Technician, NREMT Registry Number: E3554732 October 2020-Present
Timeline
Call Center Specialist
Baptist Healthcare System Inc.
10.2021 - Current
Patient Care Technician
Deaconess Midtown Hospital
03.2021 - Current
Customer Service Representative II
Deaconess Lynch Clinic
08.2020 - 03.2021
Post Admissions
Deaconess Gateway Hospital
10.2018 - 08.2020
Receptionist
Evansville Psychiatric Associates
03.2017 - 09.2018
Waitress/Bartender
Logan’s Roadhouse
06.2016 - 03.2017
Administrative Assistant
Medical Staffing Solutions, LLC
01.2015 - 07.2016
Customer Service Representative
Dish Network
10.2013 - 01.2015
Shift Leader
Taco Bell
08.2009 - 10.2013
NREMT - Emergency Medicine
Ivy Tech
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