Summary

Overview

Work History

Education

Skills

Timeline

Kelsey Buettner

Homewood,AL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and providing the most sincere customer experience

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Outgoing and upbeat, customer-focused Front End Sales Associate with many years of experience providing excellent service in retail environments. Flexible and approachable, skilled in handling cash transactions, managing customer inquiries, answering phone calls, and maintaining an organized and efficient checkout area. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

years of professional experience

Work History

Secret Shopper

Clickworker, Field Agent, Premise, Gigwork, etc..

Homewood, AL

03.2023 - Current

Reviewed store policies and procedures related to customer service.
Provided feedback on the overall shopping experience to management staff.
Documented details of the transaction including price, payment method.
Reported any issues observed during the secret shop visit to management staff.
Submit final observations upon task completion.

Client Relationship Manager

Grander's Design

Cantonment, Florida

11.2021 - 03.2023

Developed and maintained relationships with clients to ensure customer satisfaction.
Maintained accurate records of client interactions and transactions.
Monitored customer feedback to identify areas for improvement in service quality.
Built customer confidence by actively listening to needs and concerns and providing appropriate resolutions resulting in increased client satisfaction.

Service Experience Representative

Nordstrom Rack

Sarasota , Florida

01.2016 - 08.2019

Welcomed customers, offering assistance to help find store items and answered any questions they had about the store's products and services.
Assisted customers with inquiries, troubleshooting issues, and resolving complaints.
Maintained up-to-date knowledge of company products, services, policies, and procedures.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers in accordance with store policies.
Assisted customers over the phone regarding store operations, product information and order placement.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Performed other duties as assigned by management.
Helped customers find specific products, answered questions, and offered product advice.
Trained new team members in cash register operation, stock procedures, and customer services.
Learned roles of other departments and provide assistance to other store associates to keep store operational as needed.
Informed customers of any sales or promotions available.
Discounted purchases by scanning and redeeming coupons.
Counted and balanced cashier drawers.
Greeted each and every customer warmly upon entrance to fitting room area.
Maintained the fitting room area in an orderly fashion, including hanging up clothes and organizing merchandise.
Assisted customers with finding clothing items that fit their size, style preference, and budget.
Organized unwanted merchandise and restocked on racks and shelves.
Maintained security measures to check for issues such as switched tags and stolen merchandise as well as verifying that all tags were attached properly to items before placing them on display racks.
Resolved customer complaints professionally while maintaining a positive attitude.

Cashier

The Fresh Market

Sarasota , FL

11.2014 - 12.2016

Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Followed company security procedures for handling large sums of money.
Answered customer questions and provided store information.
Accepted cash and credit card payments, issued receipts and provided change.
Helped customers find specific products, answered questions, and offered product advice.
Counted and balanced cashier drawers.
Maintained work area and kept cash drawer organized.