Kelsey Burklund
Columbus
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
Work History
Bartender
Beer Barrel Pizza and Grill
10.2019 - Current
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
Backroom Associate
T.J Maxx
05.2018 - 11.2019
- Assisted with unloading trucks when new shipments arrived at the store; unloaded boxes onto carts then transported them to the back room for storage.
- Promoted excellent customer service by answering questions and providing product insight.
- Managed the organization of merchandise in the backroom, ensuring items were properly labeled and placed in appropriate locations.
- Maintained a clean and organized work area to ensure safety for both employees and customers.
- Handled large amounts of money and supported accuracy of financial transactions.
- Delivered quick, professional, and friendly check-out experience to customers.
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Ensured that each transaction was completed accurately and efficiently according to established procedures.
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.
Cashier Team Lead
Francesca's
10.2017 - 08.2018
Education
HIGH SCHOOL DIPLOMA -
Bath High School
Lima, Ohio05.2018
Skills
- Conflict Resolution
- Strong Multitasking
- Memory Retention
- Excellent Communication
- Salesmanship
- Time Management Abilities
- Payment Processing
- Outgoing Personality
- Fast Learner
- TIPS Certified
- Team player attitude
- Highly reliable
Timeline
Bartender
Beer Barrel Pizza and Grill
10.2019 - Current
Backroom Associate
T.J Maxx
05.2018 - 11.2019
Cashier Team Lead
Francesca's
10.2017 - 08.2018
HIGH SCHOOL DIPLOMA -
Bath High School
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