Kelsey Burnett
Ennis,TX
Summary
I have always worked in the service industry and I enjoy working with people while creating a great customer experience. I recently moved to Texas from New Mexico and I'm looking to expand my knowledge in other fields of work.
Overview
9
9
years of professional experience
Work History
Lead Bartender
Schulman's MBG
08.2023 - Current
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at bar area, enhancing their overall dining experience.
- Increased sales with innovative cocktail creations and up-selling techniques, leading to improved overall revenue.
- Resolved customer complaints promptly and professionally, preserving positive relationships between business and its clientele.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within industry''s competitive landscape.
- Maintained clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Junior Associate
Elite Generations
03.2023 - 08.2023
- Aided in business development efforts by identifying potential clients and initiating contact through various channels.
- Achieved higher client satisfaction by providing excellent customer service and addressing inquiries promptly.
- Improved team efficiency with thorough organization of documents, correspondence, and meeting notes.
- Increased company visibility through development of marketing materials and participation in industry events.
- Organized training workshops for new employees, fostering an environment of continuous learning and growth within the team.
- Collaborated across departments for a unified approach towards achieving company objectives.
Bartender
Billy's Long Bar
03.2022 - 10.2022
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cocktail Server
Uptown Funk Dueling Piano Bar
03.2021 - 03.2022
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Cocktail Server
Salt-Yard West
06.2019 - 03.2020
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Receptionist
H &R Block
01.2021 - 04.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Server
Gardunos Restaurants
05.2018 - 06.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Azuma Sushi & Teppan
08.2015 - 08.2017
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Volleyball Coach
Premier Volleyball Club
11.2015 - 07.2018
- Streamlined communication between players, parents, and staff through the use of online platforms.
- Improved team performance by developing and implementing strategic game plans and practice sessions.
- Implemented innovative conditioning programs which resulted in improved physical fitness levels amongst players.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
Education
Psychology
University of New Mexico
Albuquerque, NMDiploma -
Cibola High School
Albuquerque, NM05.2015
Skills
- Clear and effective communication
- Highly reliable
- Salesmanship
- Team training and development
- Complex Problem-Solving
- Organizational ability
- Sales expertise
- Adaptability
- Time Management
- Self Motivation
- Leadership
Timeline
Lead Bartender
Schulman's MBG
08.2023 - Current
Junior Associate
Elite Generations
03.2023 - 08.2023
Bartender
Billy's Long Bar
03.2022 - 10.2022
Cocktail Server
Uptown Funk Dueling Piano Bar
03.2021 - 03.2022
Receptionist
H &R Block
01.2021 - 04.2021
Cocktail Server
Salt-Yard West
06.2019 - 03.2020
Server
Gardunos Restaurants
05.2018 - 06.2019
Volleyball Coach
Premier Volleyball Club
11.2015 - 07.2018
Server
Azuma Sushi & Teppan
08.2015 - 08.2017
Psychology
University of New Mexico
Diploma -
Cibola High School
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