Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Cain

New Braunfels

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

6
6
years of professional experience

Work History

Receptionist/Front Desk Supervisor

Gruene Gables Pet Resort
07.2023 - Current
  • Resolved customer problems and complaints.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Corresponded with clients professionally through email and phone.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Receptionist

Animal Medical Center
01.2023 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system.
  • Increased accuracy of medical records by diligently updating patient information during each visit.


Administrative Assistant

Clean-Co Systems
08.2019 - 05.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate of Arts - Business Administration

San Jacinto College
Pasadena, TX

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Effective multitasking
  • Scheduling
  • Typing speed
  • Tech-Savvy

Timeline

Receptionist/Front Desk Supervisor

Gruene Gables Pet Resort
07.2023 - Current

Receptionist

Animal Medical Center
01.2023 - Current

Administrative Assistant

Clean-Co Systems
08.2019 - 05.2021

Associate of Arts - Business Administration

San Jacinto College

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