Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Caliguari

Milltown,NJ

Summary

Looking to expand my horizons away from the retail industry where I can utilize all of the skills that I've obtained throughout my 6+ years of retail management. Where my hard work and dedication and attention to detail can be utilized more in a professional office setting.



Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Homegoods
10.2020 - 11.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored inventory levels and made sure we had enough room on our sales floor for the product.
  • Helped drive profitable sales and help grow market share.
  • Ensured that there was a culture of teaching and learning through hands on coaching, everyday development and targeted mentoring for my employees.
  • Championed Associate health and safety. I prioritized my associates health, safety and well being at all times.
  • Basic office functions (email, fax, etc)
  • Managed my team through many executive visits at our store.

Assistant Store Manager

Homegoods
08.2019 - 10.2020
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Walked through store areas to identify any flexing needs for new product coming into our building.

Assistant Store Merchandising Manager

Homegoods
02.2018 - 08.2019
  • Promoted to Assistant Manager in 7 months based on my high performance and targeted achievements.
  • Monitored inventory levels and avoided any empty shelves with proper flexing techniques. Read and studied inventory reports so I knew the product coming into the building.
  • Cultivated strong relationships with my team to maintain and improve levels of customer service while on the sales floor.
  • Assessed areas of service concern and developed improvement plans. Would do a "store tour" everyday to address any concerns that would come up in normal day to day functions.
  • Created a culture of honesty with my peers.

Key Carrier

HomeSense
07.2017 - 01.2018
  • Helped open this store (1st one in NJ, and 2nd one in the whole United States.)
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Opened inventory boxes and restocked shelves.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Key Carrier

Homegoods
09.2013 - 07.2017
  • Sept 2013-Oct 2016 Merchandise Associate / Cash Office Associate.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Trained new employees on proper cash routines, procedures, and requirements. Trained new cash office associates in other stores as well.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Oct 2016-Jan 2017 promoted to Backroom Coordinator (Supervisor)
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day receiving freight, overseeing more than 1000 cartons per day. Had to implement "rapid processing".
  • Jan 2017-July 2017 promoted to Key Carrier.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Monitored and restricted access to keys to maintain store security.
  • Trained newly hired sales team in upselling techniques, especially with our credit card.

Awareness Mentor

AMC Theatres
02.2012 - 09.2013
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Encouraged exploration of new hobbies and career opportunities to enhance quality of life.
  • Assisted mentees in setting and achieving educational and career goals to encourage independence.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • In charge of the concession stand, and all employees working it with me.

Education

Associate of Science - Criminal Justice

County College of Morris
Randolph Township, NJ
09.2014

Skills

  • Detail Oriented
  • Highly Organized
  • Attentive Learner
  • Retail Operations
  • Teamwork
  • Time Management
  • Customer Experience
  • Leadership
  • Creativity
  • Problem Solving
  • Sales Knowledge

Timeline

Assistant Store Manager

Homegoods
10.2020 - 11.2023

Assistant Store Manager

Homegoods
08.2019 - 10.2020

Assistant Store Merchandising Manager

Homegoods
02.2018 - 08.2019

Key Carrier

HomeSense
07.2017 - 01.2018

Key Carrier

Homegoods
09.2013 - 07.2017

Awareness Mentor

AMC Theatres
02.2012 - 09.2013

Associate of Science - Criminal Justice

County College of Morris

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Kelsey Caliguari