Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kelsey Canley

Crossett,AR

Summary

Dynamic professional with extensive experience in small business operations and healthcare, notably as Owner of Sugar Plum Daycare. Proven track record in relationship building and customer satisfaction, enhancing operational efficiency and team performance. Skilled in medication administration and effective communication, fostering trust and collaboration among clients and staff.

Overview

9
9
years of professional experience

Work History

Owner

Sugar Plum Daycare
11.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Home Health Nurse

Kindred Nursing and Rehabilitation
10.2019 - 11.2020
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
  • Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
  • Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
  • Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
  • Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
  • Coordinated with other healthcare team members to support patient needs.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
  • Collaborated with multidisciplinary healthcare teams to implement comprehensive treatment plans, ensuring continuity of care.
  • Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
  • Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.

Floor/Medication Nurse

Summerset Senior Living
09.2018 - 10.2019
  • Measured and recorded patients' weight, height, blood pressure, pulse and respiration.
  • Administered prescribed medications and started intravenous fluids and also notated times, types and amounts of medications for each patient.
  • Answered patient call signals, intercom system notifications and signal lights to determine patients' needs.
  • Monitored patients closely following the introduction of new medications, quickly identifying adverse reactions or complications requiring intervention.
  • Educated patients on potential side effects, enhancing their understanding of prescribed medications'' purposes and risks.
  • Maintained compliance with state regulations and facility policies regarding controlled substances by adhering to strict storage, administration, and documentation procedures.
  • Ensured proper documentation of administered medications, contributing to accurate medical records for each patient.
  • Provided support during emergency situations involving medications, such as administering lifesaving drugs or managing adverse drug reactions under pressure.

Director of Nursing

Pillars of the Community
08.2016 - 09.2018
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Worked closely administration to develop and implement best practices to improve patient outcomes.
  • Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.

Education

Associate Degree in Nursing - Nursing Education

UAM of Crossett
Crossett
05-2016

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Medication administration
  • Patient care
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication

Accomplishments

  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Documentation - Ensured charting accuracy through precise documentation.

Timeline

Owner

Sugar Plum Daycare
11.2020 - Current

Home Health Nurse

Kindred Nursing and Rehabilitation
10.2019 - 11.2020

Floor/Medication Nurse

Summerset Senior Living
09.2018 - 10.2019

Director of Nursing

Pillars of the Community
08.2016 - 09.2018

Associate Degree in Nursing - Nursing Education

UAM of Crossett

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