Kelsey Cardenas
Pismo Beach,CA
Summary
Dedicated and supportive individual with proven experience leading teams and managing daily warehouse operations. Eager to promote, operate, and support the school library program by assisting students and staff in effective resource utilization and fostering a positive environment that encourages literacy, research skills, and lifelong learning. Committed to delivering exceptional support to ensure efficient and effective library services.
Overview
9
9
years of professional experience
Work History
Production Manager
Untamed Petals
San Luis Obispo, California
05.2019 - Current
- Leads daily fulfillment operations and all customer inquiries within the brand’s e-commerce channel to ensure outstanding customer service and fulfillment is always delivered and concerns are addressed and resolved promptly
- Executes loyalty and trust through outstanding customer service and colleague interaction and communication
- Partners with the brand’s marketing team in promotional planning to excite and satisfy customers desires
- Supports colleagues and participates in sales forecasting to result in customer growth and business objectives
Store Manager
Wildflower Women
Los Olivos, California
06.2016 - 01.2019
- Maintained the highest standards of customer service
- Assisted in operations of opening new store locations
- Directed a large customer service team ensuring we deliver passionate service ultimately converting sales and loyalty
- Partnered with account executives to ensure and strategize how to achieve sales goals
Education
High School Diploma -
Shasta High School
Redding, CA06-2009
Skills
- Managing warehouse fulfillment, and DTC shipments ensuring deadlines are met
- Reporting inventory levels and metrics to ensure company efficiency and achievement
- Organize and inventory warehouse weekly
- Innovative problem solver and troubleshooter
- Lead staff support training
- Team leadership and collaboration
- Patience and conflict resolution
- Troubleshooting of computers and printers
Professional Achievements
- Lead onboarding and ongoing training to support staff development and operational consistency
- Facilitated warehouse operations and organization during expansion
- Contributed to seasonal and monthly campaign collections
Timeline
Production Manager
Untamed Petals
05.2019 - Current
Store Manager
Wildflower Women
06.2016 - 01.2019
High School Diploma -
Shasta High School