Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Carroll

Kingsland ,GA

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Baptist Health
Jacksonville, FL
12.2021 - Current
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Collected samples from patients for laboratory testing purposes.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Incorporated outside records into charts and EHR.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Explained treatment procedures and physicians' instructions.
  • Prepared treatment rooms for patient examinations.
  • Supported administrative staff by processing payments.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Contacted medical facilities to schedule patients for admission.
  • Handled general office duties to support administrative staff during peak hours.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Processed orders for medical supplies and lab equipment.
  • Administered medications under physician's supervision.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.

Bartender

Sandbar And Grill
Fernandina Beach, FL
05.2017 - 05.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Attended regular training sessions to stay updated on new products or trends.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Cleansed glasses with sanitizing solution after each use.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Developed good working relationships with fellow employees through effective communication.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Stocked ice bins and coolers as needed throughout shift.
  • Performed opening and closing duties including restocking supplies.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers and provided excellent customer service.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Assisted in setting up the bar for service shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Collected and organized daily till totals and tips.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Poured wine, beer and cocktails for patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.

Patient Advocate

Express Scripts
Saint Marys, GA
09.2019 - 12.2021
  • Organized patient records and updated information in the hospital database system.
  • Developed individualized care plans based on patient needs and preferences.
  • Facilitated communication between providers, patients, and family members.
  • Met regularly with department managers to review procedures and protocols related to patient advocacy.
  • Assisted in the development of individualized treatment plans for clients based on their specific needs.
  • Monitored patient progress throughout treatment courses, updating charts accordingly.
  • Developed educational materials for patient use in understanding their treatment plans.
  • Collaborated with multidisciplinary teams to coordinate care for complex cases.
  • Attended meetings with physicians and other healthcare professionals to discuss cases.
  • Advised on available resources such as financial assistance programs or home care options.
  • Maintained a thorough knowledge of medical treatments and procedures.
  • Advocated for patients' rights when dealing with third party payers or other healthcare entities.
  • Explained complex medical terminology to patients and families in an understandable manner.
  • Provided emotional support to patients and their families during difficult times.
  • Provided follow-up care instructions to discharged patients or their caregivers.
  • Ensured that all necessary documents were signed prior to any procedure being performed.
  • Participated in community outreach events focused on educating individuals about healthcare options available in the area.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, TX
05-2007

Associate of Science -

Coastal College of Georgia
Brunswick, GA

Skills

  • Phlebotomy
  • Inventory Management
  • Medical Billing
  • Medical Terminology
  • Patient-focused care
  • Payment Collection
  • Patient Flow Management
  • Patient Scheduling
  • HIPAA Compliance
  • Restocking lab supplies
  • CPR
  • Data Entry
  • Procedure Assistance
  • Calm and level-headed under duress
  • Sterilization techniques
  • Insurance Verification
  • Medical terminology knowledge
  • Medical Procedures
  • Diagnostic Procedures
  • Electronic Medical Records
  • Understanding of medical laws
  • Understands medical procedures
  • General housekeeping ability
  • Venipuncture and phlebotomy
  • Human anatomy and physiology
  • Electrocardiography (EKG)
  • Customer Service
  • Professional Bedside Manner
  • Vital Sign Monitoring
  • Patient Assessments
  • Specimens collection and processing
  • First Aid
  • EKG set up and monitoring
  • Advanced radiology knowledge
  • Wound care and irrigation
  • Adaptable

Timeline

Medical Assistant

Baptist Health
12.2021 - Current

Patient Advocate

Express Scripts
09.2019 - 12.2021

Bartender

Sandbar And Grill
05.2017 - 05.2023

High School Diploma -

Mount Vernon High School

Associate of Science -

Coastal College of Georgia

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Kelsey Carroll