Kelsey Cash
Nampa,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Cash Application Specialist
United Site Services, Inc. Of Texas
06.2019 - Current
- Improved cash application efficiency by implementing automated systems and processes.
- Reduced manual entry errors for increased accuracy in cash applications.
- Enhanced team productivity by providing training on best practices and new software tools.
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
- Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Worked in paperless environment to accomplish assignments electronically.
- Utilized various software programs to process customer payments.
Lead Tutor
College of Western Idaho
08.2014 - 06.2019
- Enhanced tutoring sessions by incorporating interactive learning tools and real-world examples.
- Led individual and group tutoring sessions, focusing on targeted areas of improvement for each student.
- Promoted a positive learning environment by fostering open communication and collaboration among students.
- Collaborated with fellow tutors to share best practices and enhance the overall quality of services provided.
- Served as a mentor for new tutors, offering guidance on lesson planning, time management, and effective communication techniques.
- Provided support to students with diverse learning needs by adapting instructional methods accordingly.
- Participated in ongoing professional development opportunities to remain current on best practices within the field of education support services.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
Jr. Staff Accountant
Jack Trent & Co. CPA
12.2017 - 03.2018
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Prepared and filed tax returns to summarize transactions of calendar year and comply with laws and regulations.
- Identified legal tax savings and recommended ways to improve profits.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Stayed current on industry trends and best practices through continuous professional development opportunities such as training sessions and seminars.
Shipping Operator 2
Scentsy, Inc.
09.2009 - 08.2014
- Reduced order processing time through effective communication with warehouse staff and timely updates to the inventory system.
- Maintained compliance with all regulations and safety protocols, minimizing errors and potential fines for noncompliance.
- Monitored inventory levels regularly to prevent stockouts or overstock situations that could negatively impact order fulfillment times or storage space availability.
- Streamlined order picking processes by organizing product locations according to frequency of demand, enabling faster fulfillment times without sacrificing accuracy.
- Maintained a clean and organized warehouse environment by enforcing compliance with all applicable safety regulations and housekeeping standards.
- Pulled, verified, and packaged items for shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Customer Service Representative
T-Mobile
12.2007 - 05.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Biller
Saia Motor Freight
08.2007 - 12.2007
- Reduced billing errors by implementing strict policies and systematic procedures.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
- Maintained accurate client records, ensuring proper billing and payment tracking.
Overnight Stocker
Wal-Mart Supercenter
11.2006 - 07.2007
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Sales Associate
Wal-Mart Supercenter
06.2002 - 07.2006
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City04.2022
Associate of Applied Science - Accounting
College of Western Idaho
Nampa05.2017
Skills
- Payment Processing
- Microsoft Excel proficiency
- Account updating
- Accounts Receivable Knowledge
- Automated processing
- Bookkeeping
- Multitasking
- Records Research
- Problem-solving abilities
- Inquiry Handling
- Data Analysis
- Team Collaboration
Certification
- Word 2013, 11/01/15
- Excel 2013, 11/01/15
- QuickBooks 2015 Pro/Premier, 12/01/16
References
Vlasta Barden - Cash Application Specialist
Co-Worker at United Site Services
(208) 505-7346
vlastabarden@yahoo.com
Diana Loosli - Cash Application Specialist
Co-Worker at United Site Services
(208) 697-0082
trinlyn@yahoo.com
Tina Richardson
Friend and Previous Co-Worker
Trich.okc@outlook.com
(405) 758-1108
Timeline
Cash Application Specialist
United Site Services, Inc. Of Texas
06.2019 - Current
Jr. Staff Accountant
Jack Trent & Co. CPA
12.2017 - 03.2018
Lead Tutor
College of Western Idaho
08.2014 - 06.2019
Shipping Operator 2
Scentsy, Inc.
09.2009 - 08.2014
Customer Service Representative
T-Mobile
12.2007 - 05.2009
Biller
Saia Motor Freight
08.2007 - 12.2007
Overnight Stocker
Wal-Mart Supercenter
11.2006 - 07.2007
Sales Associate
Wal-Mart Supercenter
06.2002 - 07.2006
Bachelor of Science - Accounting
Western Governors University
Associate of Applied Science - Accounting
College of Western Idaho
- Word 2013, 11/01/15
- Excel 2013, 11/01/15
- QuickBooks 2015 Pro/Premier, 12/01/16
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