Kelsey Catrell
Grand Rapids,MI
Summary
Dynamic and results-oriented professional with a proven track record in team leadership and problem-solving. Excelled at SpartanNash by fostering customer loyalty and enhancing team productivity. Skilled in cash handling and conflict resolution, consistently achieving high customer satisfaction ratings. Demonstrates exceptional time management and a commitment to excellence.
Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Barista
SpartanNash
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Camp Counselor
YMCA of Greater Grand Rapids
04.2024 - 07.2024
- Encouraged team building to increase camaraderie, trust and rapport.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Live-Out Nanny
Private Client
11.2023 - 05.2024
- Assisted older children with homework assignments offering guidance and clarification when needed to reinforce learning concepts.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
- Planned educational field trips exposing children to diverse cultural experiences enriching their understanding of the world around them.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
Server/Cashier
Balls Softee Creme
07.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
No Degree - Architecture
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Lowell Senior High School
Lowell05-2024
Skills
- Team collaboration
- Active listener
- Friendly and outgoing
- Attention to detail
- Cash handling
- Problem-solving
- Order taking
- Team leadership
- Adaptive and creative
- Conflict resolution and mediation
- Planning and scheduling
- Patience and understanding
- Time management
Timeline
Barista
SpartanNash
10.2024 - Current
Camp Counselor
YMCA of Greater Grand Rapids
04.2024 - 07.2024
Live-Out Nanny
Private Client
11.2023 - 05.2024
Server/Cashier
Balls Softee Creme
07.2022 - 08.2023
No Degree - Architecture
Grand Rapids Community College
High School Diploma -
Lowell Senior High School
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