Kelsey Cauchon
South Burlington
Summary
Well-organized professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Generalist
Spare Time Entertainment
04.2023 - Current
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Facilitated criminal background check process for new hires.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
Freelance Wedding Hairstylist
Emily Tobi MUA
01.2021 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
Server/Bartender
Spare Time Entertainment
11.2018 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Outside Sales Representative
Group Management Services
09.2021 - 04.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
Server/Bartender
Twin Peaks
09.2019 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Assistant/Stylist
The Salon Naples
01.2021 - 07.2021
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Increased client satisfaction by providing excellent customer service.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Processed payments, entering sales in register for prompt customer service.
- Increased revenue through effective customer service and inventory management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Server/Bartender
Vermont National Country Club
04.2016 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Cosmetology License -
Paul Mitchell School of Cosmetology
Fort Myers, Florida08.2020
Associates of Arts General Studies/ Certificate of Proficiency Small Business Management -
NORTHERN VERMONT UNIVERSITY
Johnson, Vermont05.2019
High School Diploma -
Colchester High School
Colchester, Vermont06.2016
Skills
- Fast learner
- Leadership
- Communication skills
- Employee Relations Management
- Onboarding and Orientation
- Benefits Administration
- Customer Service
- Problem-solving abilities
Awards
- NAC Second Team- 2018
- NAC Player of The Week- 2018
- Captain of College Soccer Team- 2018
- Captain of High School Soccer team- 2016
- Captain of High School Lacrosse team- 2016
- Assistant Coached CHS Women's Soccer - 2020
Certification
- Leadership Training - 2022- 2023
Timeline
HR Generalist
Spare Time Entertainment
04.2023 - Current
Outside Sales Representative
Group Management Services
09.2021 - 04.2023
Freelance Wedding Hairstylist
Emily Tobi MUA
01.2021 - Current
Assistant/Stylist
The Salon Naples
01.2021 - 07.2021
Server/Bartender
Twin Peaks
09.2019 - 05.2022
Server/Bartender
Spare Time Entertainment
11.2018 - 05.2023
Server/Bartender
Vermont National Country Club
04.2016 - 08.2019
Cosmetology License -
Paul Mitchell School of Cosmetology
Associates of Arts General Studies/ Certificate of Proficiency Small Business Management -
NORTHERN VERMONT UNIVERSITY
High School Diploma -
Colchester High School
- Leadership Training - 2022- 2023
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