Kelsey Caudill
Lexington,KY
Summary
Hardworking and reliable Restaurant/Bar Supervisor with strong ability in guest services. Offering banquet supervising background and a keen eye for detail. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Restaurant/Bar Supervisor
Embassy Suites
Lexington, KY
06.2023 - 01.2024
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Assisted staff by serving food and beverages or bussing tables.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Ordered specialty liquors or wines when requested by customers or needed for specific events.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Banquet Supervisor
Embassy Suites
Lexington, KY
12.2022 - 06.2023
- Collaborated with catering sales team to plan events that exceeded clients' expectations.
- Coordinated banquet staff to ensure efficient service of guests.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Provided guidance to servers during meal times to ensure smooth flow of service.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Distributed food to service staff for prompt delivery to customers.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Assisted in resolving customer complaints or concerns in a timely manner.
Front Desk Agent
Embassy Suites
Lexington, KY
04.2021 - 12.2022
- Verified accuracy of room rates and other charges during check-in process.
- Inputted guest information into computer system accurately and securely.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Coordinated with internal departments to handle wide range of guest needs.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
Diploma - Dental Assisting
Centura College
Chesapeake, VA06-2010
Skills
- Customer Relations
- Supervisory Experience
- Inventory Control
- Organizational Ability
- Staff Scheduling
- Supply Ordering
References
References available upon request.
Timeline
Restaurant/Bar Supervisor
Embassy Suites
06.2023 - 01.2024
Banquet Supervisor
Embassy Suites
12.2022 - 06.2023
Front Desk Agent
Embassy Suites
04.2021 - 12.2022
Diploma - Dental Assisting
Centura College