Summary
Overview
Work History
Skills
Programs Proficient
Accomplishments
Timeline
Generic

Kelsey Clark

San Diego,United States

Summary

Excellency-driven, enthusiastic professional with 10 years of experience in customer service, 5 years in insurance claims, and 4 years in leadership. Seeking to utilize precise and efficient file handling skills to support a great company with superior attention to detail and determined work ethic. Excels at all types of communication, utilizing versatile interpersonal skills to interact with diverse individuals at all organization levels, including customers, other businesses, and colleagues.

Overview

9
9
years of professional experience

Work History

Claims Specialist

GEICO
06.2019 - Current
  • Handle up to 30+ calls per day in the Auto Claims Department in a team environment.
  • Correspond professionally both with customers and third parties, including attorneys, by phone, official mail/fax, and e-mail.
  • Settle complex claims fairly by conducting recorded interviews, applying critical thinking and negotiation skills, and applying detailed knowledge of insurance policies and contract language.
  • Assist customers through the claims process by explaining coverage and liability, and address any concerns with kindness and efficiency.
  • Determine subrogation or fraud potential using close attention to detail.
  • Assist in the training and development of new employees through coaching and shadowing sessions.

Shift Leader

Walgreens
03.2016 - 06.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Assisted hiring manager with screening/interviewing job applicants.
  • Maintained a clean and safe work environment in a fast-paced retail setting while ensuring all employees adhered to safety guidelines and protocols.
  • Conducted safe counts and cash audits to finalize daily cash report; diagnosed discrepancies and checked for indications of theft or mishandling.
  • Participated in leadership meetings to develop new procedures and track store metrics and profit goals.

Skills

  • Writing and editing with strong attention to detail
  • Working independently, critical thinking
  • Document processing and record keeping
  • Coaching and sharing knowledge
  • Customer service
  • Positive, friendly, and articulate

Programs Proficient

  • Microsoft 365 applications: One Note, Word, Excel, Outlook, Powerpoint
  • Atlas and ISO systems
  • Webex, Zoom, Skype
  • Adobe Photoshop, Clip Studio Paint, Procreate
  • Google Workspace: Gmail, Drive, Docs, Sheets

Accomplishments

  • Nominated for GEICO's San Diego Elite Leader in 2020 and 2023
  • Selected among other first-quartile performers to participate in multiple special projects in the GEICO Claims Department to assist with process changes

Timeline

Claims Specialist

GEICO
06.2019 - Current

Shift Leader

Walgreens
03.2016 - 06.2019

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Kelsey Clark