Kelsey C Norri
Virginia,MN
Summary
Adapt to most occupations and work as a productive team member for any organization's future success. Hard working and take pride success. Have a proven track record in managing office operations and providing comprehensive administrative support. Demonstrate the ability to streamline office processes and aid in project coordination. Known for effective communication and multitasking skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
I.U.O.E Local 49
11.2016 - 07.2024
- Required to perform clerical duties among filing, typing contracts/agreements, filing grievances, creating flyers, marketing, cash reports, processing credit card payments, and many different reports, etc.
- Proficient in Word, Outlook, Excel, OSAS, One Note, Google Docs, and several other software programs specified to the business
- Work with many members in filing health insurance claims, retirement paperwork, taking monthly dues payments and any other need within means.
- Organize meetings and events and assist business agents with their clerical needs
- Maintain and clean the entire building; such as shoveling snow, sweeping, mopping, bathrooms, offices, trash take out, dusting etc.
- Multi-tasking is key in this position - learned to think on feet quickly and efficiently
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Cash Receipts Specialist / Accounting Assistant
Spectrum Health Companies
07.2015 - 10.2016
- Duties entail balancing check book registries for nine carefree living/assisted living facilities and homecare sites, posting payments, processing credit card and electronic fund transfers (EFTs), coding claims, evaluating insurance remits, processing statements, refunds and corrections, scanning/ saving/ logging deposits
- Many clerical duties including high proficiency in Excel, data entry, organized filing, answering phones and helping clients with payments or any other questions they may have, corresponding with many other managers and admins for the facilities via email or phone
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Resource Media Specialist/ Librarian/ Secretary
Virginia High School
11.2013 - 07.2015
- Duties as a librarian consisted of: communicating with teachers, co-workers and children in a professional caring manner, excellent computer skills and typing speeds, able to defuse chaotic situations quickly and instinctively, and navigating a library very well
- Well-versed in several computer software programs such as Renaissance Learning, Accelerated Reading, Mackin Via, E-books and I know how to operate a digital log
- Covered a secretarial position in the Elementary office every Friday
- Duties varied from answering phones, computer work, typing, filing, all types of clerical duties and helping children, parents, and teachers with any questions.
Operator/Laborer
KGM Contractors
05.2009 - 10.2013
- Job duties entailed manual labor such as; digging trenches, flagging for traffic, picking up rocks, building silt fences, unloading trucks, packing cement/tar/dirt and other outdoor labor in the field of road construction
- Know how to operate many pieces of heavy equipment including: excavator, loader, dozer, roller, tanker, skid steer, sweeper, and wiggle wagon.
Personal Care Assistant
H.O.M.E.S Inc
02.2013 - 08.2013
- Helped adult fosters with disabilities do daily functions and educational tasks such as: basic math, reading, writing, communication skills, personal hygiene, job searches and coaching, physical exercise, healthy eating habits and much more
- Integrate patients into the community by giving the basic skills to survive and successfully thrive as a productive member of society
Education
Major - Social Work
College of St. Scholastica
Duluth, MNSkills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Multi-line phone proficiency
- Contract agreement preparation
- Scheduling and calendar management
- Microsoft PowerPoint
- Deadline-oriented
- Data organization
- Professional and mature
- Coordination
Notesandactivities - Courses
- Information Specialist 1 (IS1)
- HIPAA certified
Timeline
Administrative Assistant
I.U.O.E Local 49
11.2016 - 07.2024
Cash Receipts Specialist / Accounting Assistant
Spectrum Health Companies
07.2015 - 10.2016
Resource Media Specialist/ Librarian/ Secretary
Virginia High School
11.2013 - 07.2015
Personal Care Assistant
H.O.M.E.S Inc
02.2013 - 08.2013
Operator/Laborer
KGM Contractors
05.2009 - 10.2013
Major - Social Work
College of St. Scholastica
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