Kelsey Condon
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
9
9
years of professional experience
Work History
Server, Shift Lead
The Anchor
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Tandem Coffee Roasters
08.2023 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Front Desk Receptionist
Real Results Aesthetic & Weight Loss Clinic
05.2019 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Family Nanny
Leslie Copeland, MD
01.2016 - 08.2019
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Drove children to dance, cheer, and sports practices.
Front Desk Receptionist & Kennel Technician
Tchefuncte Animal Hospital
09.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Education
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University
Hammond, LA05-2023
High School Diploma -
Mandeville High School
Mandeville, LA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Phone etiquette
- Multitasking and organization
- Clerical support
- File management
- Multi-line telephone systems
- Scheduling appointments
- Data entry
Timeline
Barista
Tandem Coffee Roasters
08.2023 - 12.2024
Server, Shift Lead
The Anchor
09.2021 - Current
Front Desk Receptionist
Real Results Aesthetic & Weight Loss Clinic
05.2019 - 08.2022
Front Desk Receptionist & Kennel Technician
Tchefuncte Animal Hospital
09.2018 - 04.2019
Family Nanny
Leslie Copeland, MD
01.2016 - 08.2019
Bachelor of Arts - Criminal Justice
Southeastern Louisiana University
High School Diploma -
Mandeville High School
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