Kelsey Cone
Brownsville,United States
Summary
Dynamic customer service professional with extensive experience at Bank of Crockett, excelling in call center environments. Proven track record in complaint handling and relationship building, enhancing customer satisfaction. Skilled in payment processing and adept at multitasking, consistently improving operational efficiency while delivering compassionate support and effective solutions.
Overview
10
10
years of professional experience
Work History
CSR
Bank of Crockett
11.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Receptionist
Bells Animal Clinic
04.2015 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Vet Technician Assistant
Bells Animal Clinic
04.2015 - 10.2024
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
- Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
Education
Animal Science
University of Tennessee, Martin, TN
Martin, TNCrockett County High School
Alamo, TN 05.2016
Skills
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Relationship building
- Customer relations
- Payment processing
- Scheduling
Timeline
CSR
Bank of Crockett
11.2024 - Current
Receptionist
Bells Animal Clinic
04.2015 - 10.2024
Vet Technician Assistant
Bells Animal Clinic
04.2015 - 10.2024
Animal Science
University of Tennessee, Martin, TN
Crockett County High School
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