Kelsey Conetta
Suffolk,VA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Jail officer
Hampton Roads Regional Jail
01.2021 - 04.2022
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Patrolled areas of 100+ inmates or more
- Conducted pat downs and strip searches of inmate to prevent contraband from entering facility
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners
- Monitored radio transmissions between staff to respond immediately to directions and emergencies
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
Nanny
Care.com Inc
08.2020 - 12.2020
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Built positive and nurturing environments to support child social and emotional growth
- Read and discussed stories with children to boost literacy and reading comprehension skills
- Engaged with children on age-appropriate level
- Assisted children in dressing appropriately for day's activities
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills
- Played games, worked on puzzles and read books to young children
- Prepared tasty, healthy meals for children to encourage good eating habits
Cashier/Customer Service/Clicklist/Floral Clerk
Kroger
03.2020 - 09.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Checked personal identifications during alcohol and tobacco sales
- Worked closely with shift manager to solve problems and handle customer concerns
- Worked flexible schedule and extra shifts to meet business needs
- Addressed customer needs and made product recommendations to increase sales
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Welcomed customers and helped determine their needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Stocked, tagged and displayed merchandise as required
Apparel Department associate
University of Massachusetts Campus store
01.2019 - 01.2020
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Exceeded goals through effective task prioritization and great work ethic
- Monitored company inventory to keep stock levels and databases updated
- Maintained excellent attendance record, consistently arriving to work on time
- Carried out day-to-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked with customers to understand needs and provide excellent service
Hostess/Car Side/Server
Applebees
01.2019 - 09.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Answered customer questions about hours, seating and menu information
- Monitored seating area and checked restrooms regularly to keep spotless
Assitant
Tbo Systems
01.2016 - 01.2018
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Acquired product and service knowledge to provide solutions to customers
- Participated in strategic planning to execute in best interests of plan goals
- Interacted with vendors to purchase and set up equipment and services
- Organized resources, records and personnel to accomplish aggressive targets
- Translated information into electronic forms by compiling and sorting data
- Conducted research to assist with routine tasks and special projects
- Offered technical support and troubleshot issues to enhance office productivity
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Assisted management with activities to plan and oversee events and programs
Sales Associate
Hollister
01.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Maintained customer satisfaction with quick and professional handling of product returns
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Answered customer questions about sizing, accessories and merchandise care
- Increased sales by offering advice on purchases and promoting additional products
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
Education
No Degree - Social Work
University of New England
Biddeford, MEBachelor’s Degree - Legal Studies, Sociology
University of Massachusetts Amherst
Amherst, MA05.2021
High School Diploma -
Cardinal Mooney Catholic High School
Sarasota, FL05.2017
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Microsoft Office
- Good listening skills
- Active Listening
- Team building
- Decision Making
- Written Communication
- Interpersonal Communication
- Adaptability
- Leadership
Accomplishments
- Graduate of the Hampton Roads Criminal Justice Training Academy
Timeline
Jail officer
Hampton Roads Regional Jail
01.2021 - 04.2022
Nanny
Care.com Inc
08.2020 - 12.2020
Cashier/Customer Service/Clicklist/Floral Clerk
Kroger
03.2020 - 09.2020
Apparel Department associate
University of Massachusetts Campus store
01.2019 - 01.2020
Hostess/Car Side/Server
Applebees
01.2019 - 09.2019
Assitant
Tbo Systems
01.2016 - 01.2018
Sales Associate
Hollister
01.2015 - 01.2016
No Degree - Social Work
University of New England
Bachelor’s Degree - Legal Studies, Sociology
University of Massachusetts Amherst
High School Diploma -
Cardinal Mooney Catholic High School
Similar Profiles
Cheryl HarrisCheryl Harris
Local Inmate Data Systems Technician at Hampton Roads Regional JailLocal Inmate Data Systems Technician at Hampton Roads Regional Jail
Darryl Tolson Jr.Darryl Tolson Jr.
Maintenance Technician at Hampton Roads Regional JailMaintenance Technician at Hampton Roads Regional Jail
Craig GaineyCraig Gainey
Intake and Receving at Hampton Roads Regional JailIntake and Receving at Hampton Roads Regional Jail
REGINALD VESSELS IIREGINALD VESSELS II
Non-Destructive Testing Subject Matter Expert at Huntington Ingalls Industries-Global SecurityNon-Destructive Testing Subject Matter Expert at Huntington Ingalls Industries-Global Security
Dominique JosephDominique Joseph
Hospital Corpsman (L31A) at United States Navy, USNHospital Corpsman (L31A) at United States Navy, USN