Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Conner

Kenton,OH

Summary

With a proven track record at Big Lots, I excel in customer service management and problem-solving, enhancing store operations and customer satisfaction. My leadership development skills have fostered team cohesion and improved performance, making significant contributions to business growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Store Manager

Big Lots
02.2015 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Store Manager

Big Lots
09.2004 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Specialist

Big Lots
03.2004 - Current
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Store Sales Associate

Big Lots
11.1997 - Current
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
  • Maintained a clean and organized store environment to enhance customer experience.
  • Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.

Education

High School Diploma -

Kenton High School
Kenton, OH
1999

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Customer Service Management
  • Store operations
  • Store Opening and Closing
  • Employee Training
  • Recruitment and hiring
  • Team Building and Leadership
  • Leadership Development

Timeline

Store Manager

Big Lots
02.2015 - Current

Assistant Store Manager

Big Lots
09.2004 - Current

Customer Service Specialist

Big Lots
03.2004 - Current

Store Sales Associate

Big Lots
11.1997 - Current

High School Diploma -

Kenton High School

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Kelsey Conner