KELSEY CONTRERAS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, self-motivated, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Friendly Home Care
12.2020 - Current
- Developed a strong understanding of company services as well as business position and competition to keep business competitive
- Reported office progress to senior management and working with them to improve office operations and procedures
- Interviewed and trained new office employees and organized their employment paperwork
- Counseled any employees struggling in their roles
- Created an office budget and ensuring all employees follow it; Monitored office supplies and ordering new stationery, furniture, appliances and electronics as required
- Overviews the work of all office employees to ensure they work productively and meet deadlines and company standards
- Maintained current client relationship and identifying areas for potential clients
- Contacted potential clients to establish a business relationship and meet with them
Human Resources Coordinator
Hamaspik Home Care
06.2018 - 03.2020
- Managed staffing process, including recruiting, interviewing, hiring and on-boarding
- Ensured job descriptions are up to date and compliant with all local, state and federal regulations
- Developed training materials and performance management programs to help ensure employees understand their job responsibilities
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Investigated employee issues and conflicts and brought them to resolution
- Completed background and reference checks to facilitate hiring and on-boarding of employees.
- Ensured organization's compliance with local, state and federal regulations
Education
High School Diploma -
Jacqueline Kennedy-Onassis High School
New York, NYAssociate of Science - Business Administration And Management
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Customer Service
- Conflict Management
- Microsoft Office
- Time Management
- Bilingual- Spanish
- Data Entry
- Computer Tech & Software
- Adaptable
- Interpersonal Skills
- Excellent Multitasking Abilities
Timeline
Office Manager
Friendly Home Care
12.2020 - Current
Human Resources Coordinator
Hamaspik Home Care
06.2018 - 03.2020
High School Diploma -
Jacqueline Kennedy-Onassis High School
Associate of Science - Business Administration And Management
Bronx Community College of The City University of New York
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