Kelsey Cook
Warrenville,SC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Program Advisor Seasonal - REMOTE
The Institute Of Reading Development
Graniteville, SC
03.2025 - Current
- Analyzed data to assess program impact and to guide strategic planning.
- Evaluated potential candidates for admission into the program based on their qualifications.
- Explained program offerings and requirements to participants and answered related questions.
- Conferred with parents and staff to discuss educational activities and policies.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Provided guidance and support to students in the program, including answering questions about course requirements, and registration procedures.
- Performed data entry tasks using specialized software programs.
- Perform data entry and maintain billing records.
Founder & CEO
Kels and Faith Company
Aiken, South Carolina
09.2021 - Current
- Established operational procedures and workflow planning for startup success.
- Oversaw staff hiring and initiated training programs to enhance efficiency.
- Developed and executed effective sales strategies to achieve business objectives.
- Coached and mentored team members to elevate job performance.
- Facilitated meetings and workshops, promoting collaboration and knowledge sharing.
- Managed inventory levels to meet demand without overstocking, maximizing profitability.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed areas of opportunity.
- Analyzed customer feedback and data to develop action plans to enhance the customer experience.
- Collaborated with colleagues to create successful marketing campaigns.
- Developed marketing strategies to increase customers.
- Researched target audiences to create tailored marketing plans.
- Conducted marketing activities to attract new business opportunities.
- Managed sponsorships by attending marketing events.
After School Teacher
The Quest Zone
North Augusta, SC
09.2019 - 07.2021
- Generated daily reports on student progress in regards to academic and social goals.
- Evaluated students need to establish targeted goals for academic enhancement and advancement.
- Cultivated strong relationships among students, parents, and educators.
- Conducted meetings with parents and guardians to discuss progress and areas for improvement.
- Maintained accurate records of student attendance, grades, behavior, and performance.
Key Holder Sales Associate
Unique Expressions
04.2017 - 09.2019
- Balanced cash register funds and provided management with daily sales reports.
- Assisted management in re-ordering items and selecting new inventory.
- Organized marketing campaigns on social media and coordinated promotional events.
- Maintained orderly merchandise displays in-store and ensured stock room was well-stocked.
- Trained, managed and motivated employees to promote professional skill development.
- Assisted in general housekeeping to maintain company standard.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Captured customer information to maximize future clientele opportunities.
Education
Associates - Applied Science Management
AIKEN TECHNICAL COLLEGE
Aiken, SC01.2019
Diploma -
MIDLAND VALLEY HIGH SCHOOL
Graniteville, SC01.2016
Skills
- Accounting oversight and management
- Leadership and team management
- Merchandising strategies
- Order processing efficiency
- Data analysis and entry
- Communication skills
- Multitasking ability
- Customer service excellence
- Online and in-person marketing strategies
- Improves areas of opportunity
Timeline
Program Advisor Seasonal - REMOTE
The Institute Of Reading Development
03.2025 - Current
Founder & CEO
Kels and Faith Company
09.2021 - Current
After School Teacher
The Quest Zone
09.2019 - 07.2021
Key Holder Sales Associate
Unique Expressions
04.2017 - 09.2019
Associates - Applied Science Management
AIKEN TECHNICAL COLLEGE
Diploma -
MIDLAND VALLEY HIGH SCHOOL