Kelsey Copeland
Minneapolis
Summary
Dynamic professional with experience at the United States Postal Service, excelling in safe driving and package handling. Proven ability to manage time effectively in challenging environments while maintaining high customer service standards. Recognized for safeguarding sensitive materials and fostering a positive team atmosphere, enhancing overall operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Rural Carrier
United States Postal Service, USPS
04.2024 - Current
- Kept informed of changes in postal regulations and procedures, maintaining a high level of expertise in job duties.
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Handled sensitive materials with care, safeguarding confidential information for customers.
Barista
Dunn Brother Coffee
08.2014 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Education
High School Diploma -
Eden Prairie High School
Eden Prairie, MN05-2005
Skills
- Safe driving
- Package handling
- Postal regualtions
Timeline
Assistant Rural Carrier
United States Postal Service, USPS
04.2024 - Current
Barista
Dunn Brother Coffee
08.2014 - 04.2024
High School Diploma -
Eden Prairie High School
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