KELSEY CORDONNIER
Saint Joseph,MO
Summary
Dedicated professional with extensive experience in customer service and team management. Builds strong customer relationships, manages multiple tasks, and ensures efficient operations. Employs critical thinking and conflict resolution skills to maintain high satisfaction rates while upholding safety and compliance standards.
Overview
4
4
years of professional experience
Work History
Uber Driver
Uber
Saint Joseph, MO
09.2025 - 02.2026
- Navigated efficient routes using GPS and traffic updates to ensure timely passenger pickups and drop-offs.
- Managed ride requests through mobile app, ensuring prompt confirmations and accommodating ride changes.
- Adapted swiftly to sudden route and schedule changes, ensuring uninterrupted service for passengers.
- Followed traffic laws and safety protocols to protect passengers and reduce driving risks.
- Maintained clean, comfortable vehicle interior, enhancing overall rider satisfaction.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Sales Representative
Missouri Title Loans
Saint Joseph, MO
07.2025 - 09.2025
- Guided customers through title loan applications and clarified loan terms to enhance understanding.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective customer engagement.
- Assisted customers with title loan applications and explained loan terms clearly.
- Verified vehicle titles, identification, and supporting documents for loan eligibility.
- Grew customer base through targeted cold calling, strategic networking, and relationship development.
- Achieved sales quotas by executing strategic sales plans and fostering strong customer engagement.
Assistant Manager
SUBWAY Restaurants
Saint Joseph, MO
01.2025 - 07.2025
- Supervised daily restaurant operations to ensure consistent service and adherence to company standards, enhancing guest satisfaction.
- Supervised day-to-day operations to meet performance and service expectations.
- Managed shift scheduling, assigned tasks, and supported smooth coverage during peak periods.
- Trained crew members on sandwich preparation, customer service, and food safety procedures.
- Monitored inventory levels, restocked supplies, and reduced shortages through timely ordering.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Handled cash drawer balancing, register accuracy, and end-of-shift reconciliation.
- Encouraged collaboration among staff members on various project tasks to foster teamwork and improve overall workplace morale.
- Enforced company policies consistently while handling disciplinary actions with fairness and respect.
Cook Shift Leader
Sodexo Food Service
Saint Joseph, MO
04.2024 - 12.2024
- Coordinated kitchen shift operations to maintain consistent food quality and service flow.
- Supervised food preparation and plating to meet recipe and portion standards.
- Trained team members on sanitation, safety, and production procedures.
- Monitored inventory levels and communicated supply needs to ensure uninterrupted service.
- Supported opening and closing procedures for orderly, compliant shift transitions.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Oversaw multiple cooking stations simultaneously, ensuring adherence to quality control standards while managing shift operations.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Assisted in menu planning and development, integrating guest feedback and industry trends to enhance menu appeal.
Lead Cafeteria Cook
VVS Canteen
Saint Joseph, MO
07.2023 - 04.2024
- Supervised cafeteria prep workflow to ensure timely meal service and maintain consistent portion control.
- Maintained quality, consistency, and efficiency across breakfast, lunch, and dinner operations.
- Coordinated daily cooking tasks, maintaining safe food handling and sanitation standards.
- Monitored inventory levels and replenished ingredients to minimize service delays.
- Monitored inventory levels, replenished ingredients, and reduced service delays.
- Coordinated with suppliers to secure optimal ingredient pricing, enhancing cost savings within cafeteria budget.
Loan Collector
Alorica/ Commerce Bank
Saint Joseph, Missouri
05.2022 - 04.2023
- Collected delinquent payments from Commerce Bank customers through outbound and inbound calls.
- Negotiated payment arrangements with customers while following Commerce Bank collection guidelines.
- Developed repayment plans with customers based on individual financial circumstances.
- Resolved billing, payment, and transaction questions in call center system
- Answered Commerce Bank customer calls about accounts, products, and online banking
- Verified customer identity before accessing account details
- Handled customer objections with calm communication and professional phone etiquette.
- Provided detailed reports of collection efforts on a weekly basis.
- Assessed risk factors associated with certain types of loans before recommending appropriate action.
Education
High School Diploma -
Central High School
Saint Joseph, MOSkills
- Customer service
- Payment processing
- Attention to detail
- Efficiency and time management
- Adaptability and flexibility
- Excellent communication
- Written communication
- Active listening
- Conflict resolution
- Teamwork and collaboration
- Strong working relationships
- Decision-making
- Professionalism
- Critical thinking
- Microsoft Office proficiency
- Microsoft Office proficiency
- Written communication
Timeline
Uber Driver
Uber
09.2025 - 02.2026
Sales Representative
Missouri Title Loans
07.2025 - 09.2025
Assistant Manager
SUBWAY Restaurants
01.2025 - 07.2025
Cook Shift Leader
Sodexo Food Service
04.2024 - 12.2024
Lead Cafeteria Cook
VVS Canteen
07.2023 - 04.2024
Loan Collector
Alorica/ Commerce Bank
05.2022 - 04.2023
High School Diploma -
Central High School